Resident Experience Manager: Community & Service Excellence

Billingsley Property Services II, Inc.; The Colony (TX); On-site; USD 42,000 - 70,000; Full time

Job summary

Billingsley Property Services II, Inc. is seeking a Customer Experience Manager for the Thousand Oaks community in The Colony, Texas. The role focuses on resident questions, feedback, online reputation, and high-level service standards across onsite teams.

You will monitor surveys and reviews, coordinate with leasing and maintenance, and communicate insights to leadership. Weekend support and policy enforcement are expected to uphold Billingsley’s standards.

Qualifications

• 2+ years of customer service or management experience in multifamily or hospitality preferred.
• Proficiency with Microsoft Office software required.
• RealPage, Onesite, ActiveBuilding, Knock and other property management system experience a plus.

Responsibilities

• Handle and resolve resident and prospective resident concerns with empathy and one-touch resolution when possible.
• Enforce community policies to ensure fairness while maintaining a positive resident experience.
• Proactively manage resident retention and renewal opportunities.
• Support resident engagement and community activities.
• Maintain pristine appearance of the community and apartments to welcome residents.

Skills

Resident satisfaction

Time management

Community knowledge

Billingsley values

Maintenance awareness

Ledger reading

Professional presentation

Conflict resolution

Education

College preferred

High school diploma required

Tools

Microsoft Office

RealPage

Onesite

ActiveBuilding

Knock

Job description

Billingsley Property Services II, Inc. is seeking a Customer Experience Manager for the Thousand Oaks community in The Colony, Texas. The role focuses on resident questions, feedback, online reputation, and high-level service standards across onsite teams.

You will monitor surveys and reviews, coordinate with leasing and maintenance, and communicate insights to leadership. Weekend support and policy enforcement are expected to uphold Billingsley’s standards.