Leasing & Customer Experience Specialist

Billingsley Property Services II, Inc.; The Colony (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Billingsley Property Services II, Inc. in The Colony, TX, is seeking a Customer Experience Specialist/Leasing for the Billingsley Collection. The role blends sales, service, and CRM to provide outstanding customer experiences for prospective and current residents.

You will showcase property features, respond to inquiries, and guide tours while maintaining community standards and promoting renewals and positive reviews.

Qualifications

• 2+ years of experience in sales, service, or hospitality
• Proficiency with Microsoft Office software
• RealPage, Onesite, ActiveBuilding, Knock experience a plus
• College preferred; high school diploma required
• Ability to clearly and effectively communicate

Responsibilities

• Showcase and lease Billingsley Collection homes and rental spaces with enthusiasm and professionalism
• Respond promptly to online inquiries and prospect phone calls, delivering a superior experience during property tours
• Support resident engagement by assisting with retention and activities that enhance community spirit
• Document customer interactions, preferences, and communication details in the CRM system
• Maintain the pristine appearance of the community and individual apartments to create a welcoming environment
• Use sales, networking, and marketing strategies to attract prospective residents and increase traffic
• Explain apartment options, generate quotes, and package details to help prospects decide
• Build professional relationships with residents, vendors, and guests to foster a cohesive community
• Handle customer questions with ownership and escalate when necessary
• Conduct move-in orientations and inspections to ensure new residents feel welcomed

Skills

Customer service

Communication

Sales experience

Education

High school diploma required

College preferred

Tools

Microsoft Office

RealPage

Onesite

ActiveBuilding

Knock

Job description

Billingsley Property Services II, Inc. in The Colony, TX, is seeking a Customer Experience Specialist/Leasing for the Billingsley Collection. The role blends sales, service, and CRM to provide outstanding customer experiences for prospective and current residents.

You will showcase property features, respond to inquiries, and guide tours while maintaining community standards and promoting renewals and positive reviews.