Customer Experience & Leasing Specialist — Thousand Oaks

Billingsley Property Services II, Inc.; The Colony (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Billingsley Property Services II, Inc. in The Colony, TX, is seeking a Customer Experience Specialist/Leasing to promote and lease the Billingsley Collection. This role blends sales, service, and relationship management to deliver exceptional resident experiences and drive renewals.

Responsibilities include showcasing homes, responding to inquiries, managing CRM data, coordinating tours, and maintaining curb appeal. Strong communication and industry awareness are essential to excel.

Qualifications

• 2+ years of experience in sales, service, or hospitality
• Proficiency with Microsoft Office software
• Experience with property management systems is a plus
• Clear, professional communication skills
• Valid Driver’s License

Responsibilities

• Lease and show Billingsley Collection homes with enthusiasm and professionalism
• Respond to online inquiries and calls with timely follow-up
• Maintain CRM records of interactions, preferences, and renewals
• Support resident retention and drive renewals in a timely, effective manner
• Explain options, generate quotes, and assist prospects in decision making
• Maintain building appearance to create a welcoming environment

Skills

Communication

Sales

Customer service

Hospitality experience

Education

High school diploma

College preferred

Tools

Microsoft Office

RealPage

OneSite

ActiveBuilding

Knock

Job description

Billingsley Property Services II, Inc. in The Colony, TX, is seeking a Customer Experience Specialist/Leasing to promote and lease the Billingsley Collection. This role blends sales, service, and relationship management to deliver exceptional resident experiences and drive renewals.

Responsibilities include showcasing homes, responding to inquiries, managing CRM data, coordinating tours, and maintaining curb appeal. Strong communication and industry awareness are essential to excel.