Resident Experience Manager — Community & Retention

billingsleycareers; The Colony (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Billingsley in The Colony, Texas, is looking for a Customer Experience Manager to enhance resident satisfaction and serve as a liaison. You will partner with onsite management to maintain a positive environment by handling customer feedback and concerns.

The role requires 2+ years of experience in customer service or management, proficiency in Microsoft Office, and a valid driver’s license. Join our team to help ensure community engagement and satisfaction!

Qualifications

• 2+ years of customer service or management experience in multifamily or hospitality preferred.
• Must be able to lift to 50 pounds at a time.
• Valid Driver’s License is required.

Responsibilities

• Handle resident and prospective resident concerns with empathy.
• Enforce community policies while maintaining a positive resident experience.
• Manage resident retention and renewal opportunities effectively.
• Document customer interactions in the CRM system clearly.
• Conduct regular inspections to ensure safety and compliance in community.

Skills

Customer service skills

Conflict resolution

Time management

Communication skills

Financial acumen

Education

High school diploma

College preferred

Tools

Microsoft Office

RealPage

Onesite

ActiveBuilding

Knock

Job description

Billingsley in The Colony, Texas, is looking for a Customer Experience Manager to enhance resident satisfaction and serve as a liaison. You will partner with onsite management to maintain a positive environment by handling customer feedback and concerns.

The role requires 2+ years of experience in customer service or management, proficiency in Microsoft Office, and a valid driver’s license. Join our team to help ensure community engagement and satisfaction!