Customer Experience & Leasing Specialist — Thousand Oaks

Rippling; The Colony (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Billingsley is seeking a Customer Experience Specialist/Leasing to promote and lease Billingsley Collection homes. You will engage with prospective and current customers, showcase amenities, and ensure exceptional service while maintaining a positive online reputation.

Responsibilities include handling inquiries, tours, renewals, and CRM documentation to drive retention and satisfaction across residents, vendors, and guests.

Qualifications

• 2+ years of experience in sales, service, or hospitality preferred.
• Proficiency with Microsoft Office software required.
• RealPage, OneSite, ActiveBuilding, Knock and other property management system experience a plus.
• College preferred; high school diploma required.
• Ability to clearly and effectively communicate.
• Represent Billingsley professionally through attire and behavior per the Billingsley Standards of Excellence.

Responsibilities

• Showcase and lease Billingsley Collection homes and rental spaces with enthusiasm and professionalism.
• Respond promptly to online inquiries and prospect phone calls, delivering a superior experience during property tours.
• Support resident retention by addressing renewals and engaging with residents about their needs.
• Document customer interactions, preferences, and communication details clearly in the CRM system.
• Maintain the pristine appearance of the community and apartment homes to create a welcoming environment.
• Use sales, networking, and marketing strategies to attract prospective residents and increase traffic.
• Explain options, generate quotes for pricing, and help prospects make informed decisions.
• Stay up-to-date with property features and market competition to position Billingsley homes as top choice.

Skills

Sales experience

Customer service

Hospitality experience

Communication

Education

College preferred

High school diploma required

Tools

RealPage

OneSite

ActiveBuilding

Knock

Job description

Billingsley is seeking a Customer Experience Specialist/Leasing to promote and lease Billingsley Collection homes. You will engage with prospective and current customers, showcase amenities, and ensure exceptional service while maintaining a positive online reputation.

Responsibilities include handling inquiries, tours, renewals, and CRM documentation to drive retention and satisfaction across residents, vendors, and guests.