Leasing & Customer Experience Specialist – Thousand Oaks

billingsleycareers; The Colony (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Billingsley welcomes a Customer Experience Specialist to join the leasing team for the Billingsley Collection. The role focuses on engaging with prospects and residents, showcasing features, and delivering exceptional service to drive renewals and attract new renters.

Responsibilities include property tours, accurate documentation in the CRM, and maintaining property appearance. Strong communication and a valid driver's license are required; weekend availability is expected.

Qualifications

• 2+ years of experience in sales, service, or hospitality industry preferred.
• Proficiency with Microsoft Office software required.
• RealPage, Onesite, ActiveBuilding, Knock and other property management system experience a plus.
• College preferred; high school diploma required.
• Superior customer service skills.
• Ability to clearly and effectively communicate.
• Represent Billingsley professionally through attire and behavior per the Billingsley Standards of Excellence.
• Valid Driver’s License.
• Weekends required.

Responsibilities

• Showcase and lease Billingsley Collection homes and rental spaces with enthusiasm and professionalism.
• Respond promptly to online inquiries and prospect phone calls, timely follow up, delivering a superior experience during property tours in line with Billingsley standards of excellence.
• Supports Billingsley Collection culture and values to achieve top Customer Satisfaction and Reputation Management survey scores and reviews.
• Demonstrate in-depth knowledge of the community by showcasing unique amenities and features that align with customer needs.
• Document customer interactions, preferences, and communication details clearly and thoroughly in the CRM system.
• Help maintain the pristine appearance of the community and individual apartment homes to create a welcoming environment.
• Use sales, networking, and marketing strategies to attract prospective residents and increase property traffic.
• Clearly explain apartment home options, generate quotes for pricing, and package details to help prospects make informed decisions.
• Maintain up-to-date knowledge of the property, amenities, and market competition to position Billingsley homes as the top choice.
• Build lasting, positive connections with residents by proactively identifying opportunities to enhance their satisfaction and loyalty while increasing retention.
• Handling of customer phone calls and ensuring first-contact resolution whenever possible, demonstrating empathy and efficiency.
• Proactively manage resident retention by addressing renewal opportunities, engaging with residents about their needs, and working to secure renewals in a timely and effective manner.
• Confidently address customer questions or concerns. Take ownership of inquiries with your expertise, escalating to the appropriate team member only when necessary to ensure prompt and accurate resolutions.
• Accurately prepare and input leasing documents into the resident database while ensuring compliance with all procedures.
• Support resident engagement by assisting with retention and activities that enhance community spirit.
• Conduct thorough move-in orientations and inspections to ensure new residents feel welcomed and prepared.
• Build professional relationships with residents, colleagues, vendors, and guests to foster a cohesive community.
• Keep up to date with industry trends and best practices to continually improve the customer experience.
• Attend team meetings and required training sessions to stay informed and grow professionally.
• Take on additional responsibilities as assigned by your supervisor, contributing to the success of the community.
• Follow Billingsley Company’s Standards of Excellence and operating procedures to ensure a consistent and exceptional experience.

Skills

Customer service

Sales

Communication

Education

High school diploma

College preferred

Tools

Microsoft Office

RealPage

Onesite

ActiveBuilding

Knock

Job description

Billingsley welcomes a Customer Experience Specialist to join the leasing team for the Billingsley Collection. The role focuses on engaging with prospects and residents, showcasing features, and delivering exceptional service to drive renewals and attract new renters.

Responsibilities include property tours, accurate documentation in the CRM, and maintaining property appearance. Strong communication and a valid driver's license are required; weekend availability is expected.