Resident Experience & Leasing Specialist

Prime Residential; United States; On-site; USD 64,747,000 - 77,146,000; Full time

Benefits offered by this job

Medical benefits

PTO & holidays

Parental leave

401(k) with match

Tuition reimbursement

Housing discounts

Job summary

Prime Residential in Portland, OR, is seeking a Leasing & Experience Consultant to be the primary contact for current and prospective residents. You'll join the on-site property management team delivering outstanding service and ensuring residents are delighted with their decision to live in a Prime community.

Responsibilities include greeting prospects, conducting tours, handling inquiries, processing applications and renewals, coordinating move-ins, and promoting community amenities while

Qualifications

• Experience in property management or sales preferred.
• Valid driver’s license for operating community vehicles.
• Strong customer service experience.

Responsibilities

• Warmly greet prospects, determine their needs, and professionally present the community and amenities.
• Handle incoming inquiries via phone, email, and text, providing efficient customer service.
• Conduct community tours and assist with lease applications and verifications.
• Research competitive properties and suggest innovative marketing ideas.
• Build and maintain relationships with residents through various activities and communications.
• Organize and participate in resident functions and address resident concerns.
• Ensure office and community areas are in pristine condition and assist with move-in processes.
• Facilitate move-in orientations and provide exceptional hospitality.
• Serve as a liaison between residents, service team members, and management.
• Promote community amenities and services, and manage resident inquiries.
• Complete lease and renewal paperwork efficiently.
• Update and maintain activity reports and resident records.
• Adhere to fair housing laws and company policies.
• Participate in training and ensure compliance with company standards.

Skills

Customer service

Sales

Communication

Relationship building

Team player

Tools

Leasing software

CRM

Property management software

Job description

Prime Residential in Portland, OR, is seeking a Leasing & Experience Consultant to be the primary contact for current and prospective residents. You'll join the on-site property management team delivering outstanding service and ensuring residents are delighted with their decision to live in a Prime community.

Responsibilities include greeting prospects, conducting tours, handling inquiries, processing applications and renewals, coordinating move-ins, and promoting community amenities while