Leasing & Experience Consultant

Prime Residential; Napa (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO + holidays

Parental leave

401(k) retirement plan

Tuition reimbursement

Housing discounts

Job summary

Prime Residential is seeking a Leasing & Experience Consultant for the Kentwood community in Napa, CA. You will be the primary contact for current and prospective residents, delivering exceptional service and guiding applicants through tours, applications, and move‑in processes.

This on‑site role rewards a customer‑focused, sales‑driven team player with strong communication and organizational skills. You will partner with the on‑site management team to promote amenities, address resident

Qualifications

• Experience in property management or sales preferred
• Valid driver’s license for operating community vehicles and/or golf carts
• Strong customer service experience

Responsibilities

• Warmly greet prospects, determine their needs, and professionally present the community and amenities.
• Handle incoming inquiries via phone, email, and text, providing efficient customer service.
• Conduct community tours and assist with lease applications and verifications.
• Research competitive properties and suggest innovative marketing ideas.
• Build and maintain relationships with residents through various activities and communications.
• Organize and participate in resident functions and address resident concerns.
• Ensure office and community areas are in pristine condition and assist with move-in processes.
• Facilitate move-in orientations and provide exceptional hospitality.
• Serve as a liaison between residents, service team members, and management.
• Promote community amenities and services, and manage resident inquiries.
• Complete lease and renewal paperwork efficiently.
• Update and maintain activity reports and resident records.
• Adhere to fair housing laws and company policies.
• Participate in training and ensure compliance with company standards.

Skills

Customer service

Sales

Relationship-building

Communication

Team player

Job description

Description

Job Type
Full-time

About Prime:

Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feels welcomed, valued, and set up to do their best work.

Property Details

Kentwood has 224 units and is located in Napa, CA

Schedule

Tuesday through Saturday from 9am to 6pm

Target Pay:

$22.59 per hour + eligibility for the Onsite Team Bonus Program

Role Overview

As a Leasing & Experience Consultant, you will be the primary point of contact for current and prospective residents. You will work as a member of the on-site property management team, providing excellent customer service and ensuring residents are satisfied with their decision to live in a Prime Residential community.

Who You Are

• An enthusiastic and personable individual who enjoys building and maintaining relationships.
• A passionate team player who sees excellent customer service as essential to relationships.
• A true driver of sales possessing a competitive streak and an ability to close the deal.
• A diligent, determined, and punctual associate looking to grow their career in property management.

Key Responsibilities

• Warmly greet prospects, determine their needs, and professionally present the community and amenities.
• Handle incoming inquiries via phone, email, and text, providing efficient customer service.
• Conduct community tours and assist with lease applications and verifications.
• Research competitive properties and suggest innovative marketing ideas.
• Build and maintain relationships with residents through various activities and communications.
• Organize and participate in resident functions and address resident concerns.
• Ensure office and community areas are in pristine condition and assist with move-in processes.
• Facilitate move-in orientations and provide exceptional hospitality.
• Serve as a liaison between residents, service team members, and management.
• Promote community amenities and services, and manage resident inquiries.
• Complete lease and renewal paperwork efficiently.
• Update and maintain activity reports and resident records.
• Adhere to fair housing laws and company policies.
• Participate in training and ensure compliance with company standards.

Requirements

• Experience in property management or sales preferred
• Valid driver’s license for operating community vehicles and/or golf carts
• Strong customer service experience

What We Offer

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.
• Paid Parental Leave. Because the most important things in life shouldn't have to compete with work.
• 401(k) retirement plan including a Roth option and a company matching contribution for eligible participants to help you build long-term financial security.
• Tuition reimbursement to support your continuous learning and career development.
• Team members receive exclusive housing discounts at Prime-managed properties, because we believe the people who build great communities should get to be part of them.

Privacy Notice: https://www.primegrp.com/ccpa-info-current-and-prspective-employees/

Regarding Prime Residential's Compensation Philosophy:

The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.

PLEASE NOTE:

To promote equity and uphold our internal compensation standards, the target base and bonus for this position are non-negotiable.