Resident Experience & Leasing Specialist

Quantum Leap Property Management; San Antonio (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

New lease bonus

Medical insurance

Dental insurance

Vision insurance

Wellness incentives

Paid time off

Birthday day off

Employee rental discounts

Employee referral program

Performance-based bonuses

Job summary

Quantum Leap Property Management in San Antonio is seeking a Community Leasing Specialist. You’ll be the first contact for prospective residents, greeting visitors and sharing property information while delivering outstanding customer service and guiding tours.

The role requires leasing experience, availability on Saturdays, and strong follow-up via email and phone. Bilingual abilities and familiarity with ResMan/I Love Leasing are a plus, with marketing duties and resident relations at the core.

Qualifications

• 2 years of property leasing experience.
• Must be able to work Saturdays.
• Bilingual a plus.
• Excellent follow up skills via email and phone.
• ResMan and I Love Leasing experience preferred.
• Marketing experience a plus.

Responsibilities

• Assist with the appearance of the office, amenity area, models and common areas.
• Market the community effectively by answering questions, conducting tours, and promoting community amenities.
• Ensure the model apartments and target apartments are ready for show.
• Give tours of market ready units to potential residents.
• Complete lease form agreement and collect rental deposit.
• Have a thorough knowledge of lease terms, specifications and all community policies.
• Keep updated informational material and distribute to local businesses, apartment locators, etc.
• Conduct regular “shopping” of competitive properties and remain knowledgeable of market conditions.
• Perform all online marketing and respond to online leads.
• Develop and maintain an on-going resident retention program under direction of Community Manager.
• Maintain all resident and property files.
• Conduct courteous and efficient handling of resident requests and complaints.
• Maintain a professional appearance and attitude at all times.

Skills

Leasing experience

Customer service

Follow-up skills

Bilingual a plus

Marketing experience

ResMan/I Love Leasing

Job description

Quantum Leap Property Management in San Antonio is seeking a Community Leasing Specialist. You’ll be the first contact for prospective residents, greeting visitors and sharing property information while delivering outstanding customer service and guiding tours.

The role requires leasing experience, availability on Saturdays, and strong follow-up via email and phone. Bilingual abilities and familiarity with ResMan/I Love Leasing are a plus, with marketing duties and resident relations at the core.