Resident Services Coordinator

Lifestyle Property Management, Ltd.; Raleigh (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Lifestyle Property Management, Ltd. seeks a Resident Services Coordinator in Raleigh, NC. This role involves guiding prospective residents through the application and lease process while managing resident services to enhance community living.

The ideal candidate will have strong customer service skills, attention to detail, and a High School Diploma. Responsibilities include providing information to potential residents and coordinating events, ensuring a welcoming atmosphere for residents and guests.

Qualifications

• Previous experience in hospitality, sales, customer service, or leasing operations preferred.
• Proficient with relevant software programs and backend administrative management.
• Availability to work weekends and holidays as needed.

Responsibilities

• Provide potential residents with information about the community and model homes.
• Manage the prospect journey, including application and lease processes.
• Greet residents and guests with professionalism.

Skills

Customer service

Attention to detail

Multitasking

Interpersonal skills

Communication skills

Education

High School Diploma

Tools

Property management software

Job description

Resident Services Coordinator

Company: Lifestyle Communities (LC) – Lifestyle Property Management

Overview

The Property Management team at LC seeks a resident services coordinator who will support leasing teams and enhance the resident and community experience. The role involves guiding prospective residents through the apartment application and lease process, managing move‑in and resident services, and ensuring a welcoming environment for residents and guests.

Responsibilities

• Provide potential residents with information about community and model homes and assist leasing associates after closing of the sale.
• Manage the prospect journey: application generation, payments, lease creation, scheduling move‑in orientations, and positively impact the move‑in experience.
• Assist with new lease applications, renewals, and related processes; coordinate lease renewal for current residents.
• Follow up on resident questions and concerns, supporting all customer‑service efforts in the community.
• Maintain the aesthetics of the community: tour path, pre‑walk of move‑in ready homes, upkeep of grounds and site cleanliness.
• Greet residents and guests professionally and courteously; expedite all requests as required.
• Establish rapport with residents, answer and direct all incoming calls.
• Conduct regular patrols of grounds, halls, vacant units, and parking; daily inspections of amenity common areas; verify service work orders.
• Assist in execution of all new move‑ins, resident/tenant services, and act as central point of contact.
• Perform resident assistance tasks: key assist, package scanning and delivery on request.
• Coordinate potential resident events and assist with coworker training when needed.
• Submit service requests to the property management system for building damages or deficiencies.

Qualifications

• High School Diploma required.
• Previous experience in hospitality, sales, customer service, or leasing operations preferred.
• Strong attention to detail and accuracy.
• Knowledge or ability to acquire knowledge of applicable software programs and backend administrative management.
• Ability to multitask and meet deadlines.
• Proven excellent customer service, teamwork, interpersonal, communication, and problem‑solving skills.
• Ability to learn fair housing regulations.
• Valid driver license.
• Availability to work weekends and holidays as needed.

Physical Demands and Work Environment

While performing the duties of this job, the employee is required to primarily sit, stand, walk, handle or feel objects, reach with hands and arms, talk and hear. Occasional climbing, balancing, stooping, crouching, and crawling are required. Close vision, distance vision, and the ability to focus are necessary. The employee will be exposed to an office environment with regular exposure to project sites.

Reasonable accommodations may be made for individuals with disabilities to perform these functions in accordance with applicable law.

Equal Opportunity Employer

LPMLC123 Lifestyle Communities (LC) is an Equal Opportunity Employer.