Resident Experience & Leasing Specialist

B & M Management Company, L.L.C.; Louisville (KY); On-site; USD 38,000 - 60,000; Full time

Job summary

B & M Management Company, L.L.C. is seeking a Leasing/Property Associate to handle phone inquiries, tours, and applications. The role includes preparing resident files, processing renewals, and coordinating with maintenance to ensure timely service.

The ideal candidate demonstrates strong communication, is familiar with MS Office and OneSite, and understands Fair Housing laws. A high school diploma and 1 year of property management experience are preferred.

Qualifications

• Excellent written and verbal communication with residents and staff.
• Proficient with MS Word, Excel, Outlook, and OneSite.
• Basic understanding of federal, state, and local Fair Housing laws.

Responsibilities

• Receives phone inquiries directing the call to the proper party or recording messages correctly.
• Receives phone calls from prospective residents obtaining information, quotes, and scheduling visits.
• Meets with prospective residents, conducts property and apartment tours, and collects initial information.
• Prepares and maintains resident file systems with leases, agreements, and related forms.
• Record resident service requests accurately to assist maintenance.
• Schedule and inspect apartments for turnkey service.
• Receive and acknowledge resident notices and prepare files.
• Assist in lease renewal procedure, printouts, and letters to unreachable residents.
• Type new leases and all applicable addendums.
• Assemble move-in packages.
• Keep market survey of competitor rates up to date; visit competitors periodically.
• Keep all filing current.
• Schedule guest apartment and clubhouse rentals.
• Operate office alarm system during opening/closing.
• Deliver thorough move-in presentations to new residents.
• Calculate daily rent, prorata charges, late fees, and related calculations.

Skills

Communication

Phone etiquette

Microsoft Office

OneSite

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

OneSite

Job description

B & M Management Company, L.L.C. is seeking a Leasing/Property Associate to handle phone inquiries, tours, and applications. The role includes preparing resident files, processing renewals, and coordinating with maintenance to ensure timely service.

The ideal candidate demonstrates strong communication, is familiar with MS Office and OneSite, and understands Fair Housing laws. A high school diploma and 1 year of property management experience are preferred.