Resident Experience & Leasing Specialist

Balfour Beatty Communities; East Meadow (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Balfour Beatty Communities in New York's East Meadow area is seeking a Customer Experience Specialist to connect prospects and residents with the right homes and services.

You will manage inquiries, guide applicants through leasing, move-ins, renewals, and move-outs, and help create a welcoming living environment through proactive communication. A strong service mindset and solid knowledge of Microsoft Office are essential to succeed in this fast-paced, customer-driven role.

Qualifications

• High School diploma or GED required.
• Minimum of one year of customer service experience; Property Management or Hospitality experience preferred.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations and communication skills.
• Experience in Microsoft Office—Outlook, Word, Excel.
• Possession of a valid state issued Driver’s License and safe driving record are required.

Responsibilities

• Manage and respond to all community inquiries, per Exceptional Living Policies.
• Deliver the highest level of resident experience and satisfaction through professional interactions.
• Create Exceptional Living experiences during every customer and resident encounter.
• Attract new prospects to become future residents through outreach and advertising highlighting features.
• Follow up with all qualified prospects per company policy.
• Renew residents at end of lease terms where required.
• Monitor and manage the prospective resident waitlist per company policy.
• Inspect the property regularly to identify deficiencies or issues.
• Prepare property for daily showings and manage model units.
• Conduct move-in/move-out inspections using company software.
• Create, coordinate, attend and assist Lifeworks events as required.
• Be knowledgeable of community lease agreements and policies to assist residents.

Skills

Customer service

Communication

People skills

Microsoft Office

Education

High School diploma or GED

Tools

Outlook

Word

Excel

Job description

Balfour Beatty Communities in New York's East Meadow area is seeking a Customer Experience Specialist to connect prospects and residents with the right homes and services.

You will manage inquiries, guide applicants through leasing, move-ins, renewals, and move-outs, and help create a welcoming living environment through proactive communication. A strong service mindset and solid knowledge of Microsoft Office are essential to succeed in this fast-paced, customer-driven role.