Resident Experience & Leasing Specialist

Balfour Beatty Communities; Frederick (MD); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Discretionary bonus

Medical and dental insurance

401K with employer matching

Robust PTO

Volunteer days

Life insurance

FSA & Dep Care Accounts

Job summary

Balfour Beatty Communities in Frederick, MD is seeking a Customer Experience Specialist to manage leasing-related outreach, inquiries, and resident engagement, guiding prospects and residents through the application, leasing, move-in, renewal, and move-out processes.

In this role you will ensure exceptional living experiences by handling inquiries, driving showings, coordinating events, and maintaining strong relationships with residents and partners, all while delivering a high level of service.

Qualifications

• High School diploma or GED required.
• Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred
• Strong people management and leadership skills
• Solid interpersonal, customer relations and communication skills
• Experience in Microsoft Office – Outlook, Word Excel
• Possession of a valid state issued Driver’s License and safe driving record are required.

Responsibilities

• Manage and respond to all community inquiries according to our Exceptional Living Policies.
• Deliver the highest level of resident experience through responsive, consistent, positive, and professional interactions.
• Create Exceptional Living experiences during every customer and resident encounter.
• Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries.
• Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.
• Responsible to renew residents at end of lease terms where required.
• Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
• Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
• Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
• Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
• Create, coordinate, attend and assist with Lifeworks events and activities as required
• Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
• Conduct Market Surveys to compare competition weaknesses and advantages.
• Understand company software usage and policies.

Skills

Customer service

Leadership

Interpersonal skills

Microsoft Office

Driver's license

Education

High school diploma or GED

Job description

Balfour Beatty Communities in Frederick, MD is seeking a Customer Experience Specialist to manage leasing-related outreach, inquiries, and resident engagement, guiding prospects and residents through the application, leasing, move-in, renewal, and move-out processes.

In this role you will ensure exceptional living experiences by handling inquiries, driving showings, coordinating events, and maintaining strong relationships with residents and partners, all while delivering a high level of service.