Resident Experience & Leasing Specialist

Birchstone Residential; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Birchstone Residential is seeking a Leasing Specialist to drive leasing activities, support move-ins and renewals, and uphold the Birchstone brand across communities. The role emphasizes customer service, property tours, and collaboration with the property team.

You will market available units, assist with community events, and help maintain occupancy and resident satisfaction through proactive communication and process improvement.

Qualifications

• High school diploma or equivalent.
• 1+ year experience in leasing, sales, or customer service.
• 1+ year experience in multi-family property management preferred.

Responsibilities

• Greet prospective residents, give tours, and communicate community value.
• Provide excellent customer service to residents and build relationships.
• Qualify and screen applicants, process rental applications, and follow Fair Housing guidelines.
• Handle deposits and lease agreements; communicate expirations and renewals.
• Assist with move-in/move-out procedures and unit inspections.
• Support community marketing and resident events; monitor online ads.

Skills

Marketing & leasing

Strong communication

Time management

Bilingual English/Spanish (preferred)

Education

High school diploma or equivalent

Tools

Entrata software

Job description

Birchstone Residential is seeking a Leasing Specialist to drive leasing activities, support move-ins and renewals, and uphold the Birchstone brand across communities. The role emphasizes customer service, property tours, and collaboration with the property team.

You will market available units, assist with community events, and help maintain occupancy and resident satisfaction through proactive communication and process improvement.