Resident Experience & Leasing Specialist

Jones Street Residential, Inc.; Cumberland (RI); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Jones Street Residential, Inc. is seeking a Leasing Consultant to provide high-quality customer service to current and prospective residents. You will oversee the leasing process from inquiry to occupancy, schedule site tours, screen applicants, and prepare lease documents.

A strong understanding of the real estate market and the ability to optimize occupancy are essential. The role requires 1–2 years of sales experience in a multi-family environment, excellent communication, and proficiency

Qualifications

• 1–2 years of sales experience in retail, hospitality, or multi-family housing.
• Proficient in Microsoft Office Suite and basic computer skills.
• Excellent written and verbal communication abilities.
• Experience with social media and marketing platforms is a plus.
• Strong organization and multi-tasking capabilities in a fast-paced environment.
• Excellent time management and prioritization.
• Must have a valid driver's license and vehicle insurance.
• Yardi experience highly preferred.

Responsibilities

• Develop and implement personal sales and telephone skills.
• Provide information about apartments and the community and schedule visits.
• Manage leasing from inquiry to occupancy and maintain ongoing tenant communications.
• Collect security deposits, rent, and other funds related to moves.
• Prepare lease documents following qualification and screening procedures.
• Aim to optimize occupancy and lease revenue while boosting traffic.
• Maintain prospect, traffic, and leasing data in the database.
• Respond to resident problems and coordinate with maintenance.
• Support marketing efforts and contribute to promotions and ads.
• Maintain knowledge of rent, vacancies, pricing, and leases.
• Inspect vacant apartments to ensure readiness for showings.
• Follow community policies and ensure compliance with laws including Fair Housing.

Skills

Sales experience

Communication skills

Organizational skills

Tools

Yardi

Microsoft Office Suite

Job description

Description

The Leasing Consultant plays an integral role in the overall success of the community by providing high-quality customer service to both current and prospective residents. This position is responsible for overseeing the entire leasing process, which includes responding to initial inquiries, scheduling, and conducting site tours, screening applicants, and preparing and executing lease documents. The Leasing Consultant is also expected to have a strong understanding of the real estate market, evaluating, and implementing methods to enhance occupancy and the overall performance of the community.

Responsibilities

• Effectively develop and implement personal sales and telephone skills
• Provide information about the apartments and the community to the prospective resident and schedules visits to the community
• Responsible for the leasing process from introduction to the actual occupancy of the resident and maintaining communication throughout the tenancy of the resident
• Collect security deposits, rent, and all other funds associated with resident moves
• Prepare all lease documentation while following qualification, screening, and acceptance of applicant procedures
• Work to optimize occupancy while maintaining effective lease rent, increasing community traffic, and maintaining closing ratio goals
• Maintain prospect, traffic, and leasing data in database
• Retain thorough product knowledge of market competition, prepare monthly competitive survey reports and analyze the real estate market trends in the area
• Respond to resident problems and complaints, following through to ensure resolution of issues
• Complete service requests and communicate all requests to the Maintenance Department
• Support the overall marketing efforts and offer input and suggestions in regard to promotions, advertisements, etc.
• Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Inspect vacant apartments on a regular basis to ensure they are ready to show to prospective residents
• Conduct follow-up activity with all residents in order to establish positive resident relations
• Maintain open communications with the Community Manager and Maintenance Manager
• Implement or direct implementation of all applicable community policies and procedures
• Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations

Requirements

• 1 – 2 years of sales experience in a retail, hospitality, or multi-family environment
• Proficient computer and software skills, specifically Microsoft Office Suite
• Excellent written and verbal communication skills
• Experience with social media and marketing platforms preferred
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Excellent time management skills and ability to prioritize work
• Trustworthy and reliable – sensitivity to confidential matters is required
• Must have valid driver’s license and valid Vehicle insurance
• Must have a neat appearance and professional apparel
• Experience with Yardi highly preferred