Leasing & Resident Experience Specialist

The Related Group; Miami (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Base Salary + Performance Bonus

Medical, dental, vision, legalservices

Employer-paid life and disability ins.

Employer Matching 401k

Employee Engagement and Wellness

Company-paid PTO

Tuition Reimbursement

Job summary

TRG Management, a premier property management company, is seeking a Leasing Consultant to be the primary contact for prospective and current residents. You will market available units, conduct property tours, process lease applications, prepare lease agreements, and ensure a positive resident experience while helping achieve occupancy goals.

This role is office-based within an apartment community. You will greet and assist prospects, respond to inquiries, and coordinate move-in/move-out

Qualifications

• High school diploma.
• Experience in leasing, sales, customer service, or property management preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and sales abilities.
• Proficiency in Microsoft Office and property management software (Yardi, Entrata, OneSite).
• Ability to multitask and work in a fast-paced environment.
• Flexible schedule, including weekends and holidays as needed.

Responsibilities

• Greet and assist prospective residents in person, by phone, and online.
• Conduct property tours and highlight community amenities and features.
• Respond promptly to leasing inquiries and follow up with prospects.
• Process rental applications, verify documentation, and screen applicants.
• Prepare lease agreements and explain lease terms and community policies.
• Maintain accurate leasing records and resident files.
• Assist with lease renewals and resident retention initiatives.
• Coordinate move-in and move-out procedures.
• Address resident concerns and communicate maintenance requests.
• Help market the property through social media, community outreach, and advertising.
• Ensure the leasing office and model units are clean, organized, and welcoming.
• Meet monthly leasing, occupancy, and renewal goals.

Skills

Sales and negotiation

Customer relationship management

Organization and time management

Problem-solving

Attention to detail

Professionalism and teamwork

Education

High school diploma

Tools

Microsoft Office

Yardi

Entrata

OneSite

Job description

TRG Management, a premier property management company, is seeking a Leasing Consultant to be the primary contact for prospective and current residents. You will market available units, conduct property tours, process lease applications, prepare lease agreements, and ensure a positive resident experience while helping achieve occupancy goals.

This role is office-based within an apartment community. You will greet and assist prospects, respond to inquiries, and coordinate move-in/move-out