Resident Experience & Leasing Specialist

Jones Street Residential, Inc.; Fairfield (CT); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Jones Street Residential, Inc. is seeking a Leasing Consultant to deliver high-quality customer service to current and prospective residents, oversee the leasing process, respond to inquiries, conduct site tours, screen applicants, and prepare lease documents.

The role requires a strong knowledge of the local real estate market, the ability to optimize occupancy, maintain leasing data, coordinate with maintenance, and support marketing efforts while ensuring compliance with Fair Housing laws.

Qualifications

• 1–2 years of sales experience in a retail, hospitality, or multi-family environment.
• Proficient with Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Experience with social media and marketing platforms preferred.
• Strong organizational and multi-tasking abilities in a fast-paced environment.
• Excellent time management and prioritization.
• Trustworthy and reliable – sensitivity to confidential matters is required.
• Must have a valid driver’s license and valid Vehicle insurance.
• Must have a neat appearance and professional apparel.
• Experience with Yardi is highly preferred.

Responsibilities

• Effectively develop and implement personal sales and telephone skills.
• Provide information about the apartments and the community to the prospective resident and schedules visits to the community.
• Responsible for the leasing process from introduction to the actual occupancy of the resident and maintaining communication throughout the tenancy of the resident.
• Collect security deposits, rent, and all other funds associated with resident moves.
• Prepare all lease documentation while following qualification, screening, and acceptance of applicant procedures.
• Work to optimize occupancy while maintaining effective lease rent, increasing community traffic, and maintaining closing ratio goals.
• Maintain prospect, traffic, and leasing data in database.
• Retain thorough product knowledge of market competition, prepare monthly competitive survey reports and analyze the real estate market trends in the area.
• Respond to resident problems and complaints, following through to ensure resolution of issues.
• Complete service requests and communicate all requests to the Maintenance Department.
• Support the overall marketing efforts and offer input and suggestions in regard to promotions, advertisements, etc.
• Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Inspect vacant apartments on a regular basis to ensure they are ready to show to prospective residents.
• Conduct follow-up activity with all residents in order to establish positive resident relations.
• Maintain open communications with the Community Manager and Maintenance Manager.
• Implement or direct implementation of all applicable community policies and procedures.
• Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations.

Skills

Sales experience

Communication skills

Time management

Organizational skills

Customer service

Social media marketing

Driver’s license

Professional appearance

Tools

Microsoft Office Suite

Yardi

Job description

Jones Street Residential, Inc. is seeking a Leasing Consultant to deliver high-quality customer service to current and prospective residents, oversee the leasing process, respond to inquiries, conduct site tours, screen applicants, and prepare lease documents.

The role requires a strong knowledge of the local real estate market, the ability to optimize occupancy, maintain leasing data, coordinate with maintenance, and support marketing efforts while ensuring compliance with Fair Housing laws.