Leasing Consultant

Jones Street Residential; Danbury (CT); On-site; USD 38,000 - 56,000; Full time

Job summary

Jones Street Residential in Danbury, CT is seeking a Leasing Consultant to manage the full leasing cycle, respond to inquiries, conduct site tours, and move applicants from screening to occupancy. The role requires strong sales, communication, and organizational skills, with experience in property management software (Yardi preferred) and a neat, professional appearance.

You will collaborate with the Community Manager and Maintenance teams, ensure compliance with Fair Housing laws, and

Qualifications

• Retail, hospitality, or multi-family sales experience required.
• Proficient in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Experience with social media and marketing platforms preferred.
• Strong organizational skills and ability to multitask.
• Excellent time management and ability to prioritize.
• Must have a valid driver’s license and vehicle insurance.
• Neat appearance and professional attire required.
• Experience with Yardi is highly preferred.

Responsibilities

• Develop and implement personal sales and telephone skills.
• Provide information about the apartments and the community to the prospective resident and schedules visits to the community.
• Manage the leasing process from introduction to occupancy and maintain communication throughout tenancy.
• Collect security deposits, rent, and all other funds.
• Prepare all lease documentation following qualification, screening, and acceptance procedures.
• Work to optimize occupancy while maintaining lease rent and boosting traffic.
• Maintain prospect, traffic, and leasing data in database.
• Analyze market trends and prepare competitive reports.
• Respond to resident problems and coordinate with maintenance.
• Support marketing efforts and contribute to promotions and advertisements.
• Maintain knowledge of rents, vacancies, and lease expirations.
• Inspect vacant apartments to ensure readiness for showings.
• Follow up with residents to maintain positive relations.
• Communicate with Community Manager and Maintenance Manager.
• Ensure compliance with applicable community policies and laws, including Fair Housing.

Skills

Sales experience

Communication skills

Time management

Organizational skills

Confidentiality awareness

Driver's license

Neat appearance

Social media marketing

Customer service

Tools

Microsoft Office

Yardi

Job description

Leasing Consultant

Jones Street Residential Danbury, Connecticut, United States

About this position

The Leasing Consultant plays an integral role in the overall success of the community by providing high-quality customer service to both current and prospective residents. This position is responsible for overseeing the entire leasing process, which includes responding to initial inquiries, scheduling, and conducting site tours, screening applicants, and preparing and executing lease documents. The Leasing Consultant is also expected to have a strong understanding of the real estate market, evaluating, and implementing methods to enhance occupancy and the overall performance of the community.

Responsibilities

• Effectively develop and implement personal sales and telephone skills
• Provide information about the apartments and the community to the prospective resident and schedules visits to the community
• Responsible for the leasing process from introduction to the actual occupancy of the resident and maintaining communication throughout the tenancy of the resident
• Collect security deposits, rent, and all other funds associated with resident moves
• Prepare all lease documentation while following qualification, screening, and acceptance of applicant procedures
• Work to optimize occupancy while maintaining effective lease rent, increasing community traffic, and maintaining closing ratio goals
• Maintain prospect, traffic, and leasing data in database
• Retain thorough product knowledge of market competition, prepare monthly competitive survey reports and analyze the real estate market trends in the area
• Respond to resident problems and complaints, following through to ensure resolution of issues
• Complete service requests and communicate all requests to the Maintenance Department
• Support the overall marketing efforts and offer input and suggestions in regard to promotions, advertisements, etc.
• Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Inspect vacant apartments on a regular basis to ensure they are ready to show to prospective residents
• Conduct follow-up activity with all residents in order to establish positive resident relations
• Maintain open communications with the Community Manager and Maintenance Manager
• Implement or direct implementation of all applicable community policies and procedures
• Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations

Requirements

• 1 – 2 years of sales experience in a retail, hospitality, or multi-family environment
• Proficient computer and software skills, specifically Microsoft Office Suite
• Excellent written and verbal communication skills
• Experience with social media and marketing platforms preferred
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Excellent time management skills and ability to prioritize work
• Trustworthy and reliable – sensitivity to confidential matters is required
• Must have valid driver’s license and valid Vehicle insurance
• Must have a neat appearance and professional apparel
• Experience with Yardi highly preferred