Resident Experience & Leasing Specialist

Knightvest Residential; Austin (TX); Hybride; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Benefits package

401(k) match

Paid time off

Education reimbursement

Wellness resources

Apartment discounts

Referral bonuses

Career growth

Résumé du poste

Knightvest Residential in Austin, TX is seeking a personable Leasing Professional to connect prospects with the perfect home. You will lead in-person and virtual property tours, respond to inquiries, and coordinate showings to convert leads into residents while delivering outstanding service.

You’ll support marketing and leasing traffic, guide applicants through the lease process, maintain show-ready homes, and collaborate with maintenance and office teams to ensure timely move-ins and compliant

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service, sales or hospitality experience preferred.
• Experience with property management software; OneSite experience is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Customer service-focused, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Basic knowledge of lease agreements, Fair Housing, and property management regulations, or completion of Fair Housing training within 90 days of employment.
• Ability to work weekends and occasional evenings as required.

Responsabilités

• Showcase the community through in-person and virtual tours highlighting features and amenities.
• Convert leads into residents by promptly responding to inquiries via phone, email, text, and online platforms.
• Support marketing and leasing traffic with online listings, events, local outreach, and showings.
• Guide the leasing journey, explain lease terms, and collect required documents.
• Deliver an exceptional resident experience by addressing questions and concerns.
• Maintain show-ready homes and move-in readiness for new residents.
• Collaborate with maintenance and office teams to coordinate move-ins and move-outs.
• Maintain accurate leasing records and ensure compliance with Fair Housing and regulations.

Formation

High school diploma

Outils

OneSite

Description du poste

• Leasing Professional, Sullivan- Austin, TX

Leasing Professional, Sullivan- Austin, TX

Leasing Professionals play a key role in our apartment communities. Connecting prospects with the perfect home, enhancing resident experiences, and supporting property needs. Every day brings new opportunities to build relationships and turn prospects into loyal residents.

At Knightvest, we invest in top talent and foster a culture of integrity, teamwork, and exceptional service. We believe in the Golden Rule. Treating others as we want to be treated, while ensuring a fun and rewarding work environment. Thriving Communities, Dependable Results, Winning Teams

We’re currently hiring a Leasing Professional for ourAustin, TX property. If you have strong customer service skills and a passion for helping people, our training team will guide you the rest of the way.

Key Responsibilities:

Showcase the Community
Lead engaging in-person and virtual property tours that highlight apartment features, community amenities, and the lifestyle our communities offer.

Convert Leads into Residents
Respond promptly to inquiries via phone, email, text, and online platforms while building relationships with prospective residents and maintaining consistent follow-up.

Support Marketing & Leasing Traffic
Assist with property marketing initiatives including online listings, social media promotion, community events, local outreach, and in-person showings to attract prospective residents.

Guide the Leasing Journey
Walk prospects through the application and leasing process, explain lease terms clearly, and ensure all required documentation is completed accurately.

Deliver an Exceptional Resident Experience
Provide outstanding service to current and prospective residents by addressing questions, resolving concerns, and creating a welcoming community environment.

Maintain Show-Ready Homes & Move-In Readiness
Ensure show homes are well maintained and confirm that move-in apartments are prepared and ready for new residents on schedule.

Collaborate Across Property Teams
Partner with maintenance and office teams to coordinate apartment readiness, move-ins, and move-outs while supporting smooth daily operations.

Maintain Accurate Records & Compliance
Keep leasing records organized within property management systems and ensure compliance with Fair Housing standards and all applicable housing regulations.

What We’re Looking For
High school diploma or equivalent.
Minimum one year of customer service, sales, or hospitality experience preferred
Previous apartment leasing, property management, or real estate experience is a plus
Experience with property management software; OneSite experience is a plus
Strong communication and interpersonal skills.
Excellent organizational and time-management abilities.
Customer service-focused, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Basic knowledge of lease agreements, Fair Housing, and property management regulations, or completion of Fair Housing training within 90 days of employment
Ability to work weekends and occasional evenings as required

Why Join Knightvest?
Competitive pay and bonus opportunities
Medical, dental, vision, life, and disability coverage
401(k) with immediate vesting and company match
Paid vacation and holidays
Education reimbursement and professional development
Employee assistance programs and wellness resources
Apartment rental discounts
Referral bonuses and recognition programs
Strong internal promotion opportunities and career growth paths