Resident Experience & Leasing Specialist

Scully Company; Ardmore (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Employer match

Paid Time Off and Holidays

Employee Housing Discount

Tuition Assistance

Job summary

Scully Company in Ardmore, PA is seeking a Resident Experience Consultant / Leasing Consultant to guide prospects through finding a home, conduct compelling apartment tours, and make memorable first impressions. You’ll engage residents and prospects across phone, text, and email, while presenting the community’s unique benefits.

This full-time on-site role requires weekend/evening availability, strong customer service, and comfort with CRM and digital tools.

Qualifications

• Prior experience in leasing, hospitality, marketing, or customer service.
• Excellent interpersonal and communication skills.
• Polished professional appearance.
• Comfort with CRM and digital content platforms.
• Proactive, solution-oriented mindset and collaborative team spirit.
• High school diploma or equivalent; associate or bachelor’s degree preferred.

Responsibilities

• Guiding people through the process of finding a home.
• Delivering exceptional apartment tours and creating memorable first impressions.
• Maintaining consistent and thoughtful communication throughout the sales process through various channels.
• Providing top notch customer service for residents.
• Serving as a welcoming on-site brand ambassador for the community.
• Making the leasing and move-in process simple for new residents.
• Representing the Scully brand with a can-do, problem solving attitude.
• Building connections with residents, prospects, and local businesses to strengthen community engagement.
• Sharing the story of your community through social media and local outreach.
• Working weekends and nights during times convenient for prospective residents.

Skills

Interpersonal skills

Communication

People skills

Proactive attitude

Education

High school diploma or equivalent

Associate/Bachelor preferred

Tools

CRM software

Job description

Scully Company in Ardmore, PA is seeking a Resident Experience Consultant / Leasing Consultant to guide prospects through finding a home, conduct compelling apartment tours, and make memorable first impressions. You’ll engage residents and prospects across phone, text, and email, while presenting the community’s unique benefits.

This full-time on-site role requires weekend/evening availability, strong customer service, and comfort with CRM and digital tools.