Resident Experience & Leasing Specialist

Scully Company; Northern (KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Salary merit opportunities

Health insurance

Life insurance

401(k) with employer match

PTO and holidays

Housing discount

Tuition assistance

Parental leave

FSAs

Pet insurance

Job summary

Scully Company in Kentucky is hiring a Resident Experience Consultant / Leasing Consultant to guide prospective residents, conduct engaging tours, and strengthen community ties.

We value friendly, proactive professionals who communicate clearly and use CRM tools to manage relationships. Candidates should enjoy helping people find the right home and be available for flexible hours, including weekends and evenings.

Qualifications

• Prior experience in leasing, hospitality, marketing, customer service, or community engagement.
• Excellent interpersonal and communication skills with a genuine passion for people.
• Polished professional appearance.
• Confident using technology platforms, social media, and digital communication tools.
• Comfort working with CRM or other sales software systems and digital content platforms preferred.
• A proactive, solution-oriented mindset and collaborative team spirit.
• High school diploma or equivalent (associate or bachelor’s degree preferred).

Responsibilities

• Guiding people through the process of finding a home.
• Building rapport and engaging customers through meaningful conversations.
• Delivering exceptional apartment tours and creating memorable first impressions.
• Demonstrating the unique benefits that set your community apart.
• Maintaining consistent and thoughtful communication throughout the sales process through various channels (phone, text, email, etc.).
• Providing top notch customer service for our residents.
• Serving as a welcoming on-site brand ambassador for the community.
• Making the leasing and move-in process simple for new residents.
• Representing the Scully brand with your can-do, problem solving attitude when resident issues arise.
• Building connections with residents, prospects, and local businesses to strengthen community engagement.
• Sharing the story of your community through social media and local outreach.
• Working weekends and nights during times that are convenient for prospective residents.

Skills

Interpersonal skills

Communication skills

Professional appearance

Tech & digital tools

Education

High school diploma or equivalent

Tools

CRM software

Job description

Scully Company in Kentucky is hiring a Resident Experience Consultant / Leasing Consultant to guide prospective residents, conduct engaging tours, and strengthen community ties.

We value friendly, proactive professionals who communicate clearly and use CRM tools to manage relationships. Candidates should enjoy helping people find the right home and be available for flexible hours, including weekends and evenings.