Resident Experience & Leasing Manager

North Shore Gardens; Knoxville (TN); On-site; USD 43,000 - 66,000; Full time

Job summary

North Shore Gardens in Knoxville is seeking a Resident Services Manager to run day-to-day operations, report to the Property Manager, and step in when needed. The role balances resident service, rent collection, leasing support, and office administration to keep occupancy high and residents happy.

Work with the on-site team to create a welcoming community, manage move-ins/outs, renewals, events, and service requests, while upholding Fair Housing practices and strong resident communication.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in residential property management, leasing, or a related customer service role.
• Working knowledge of Fair Housing laws and landlord-tenant regulations.
• Experience handling rent collection, accounts receivable, or basic bookkeeping.
• Valid driver's license and reliable transportation.

Responsibilities

• Greet, tour, and lease to prospects, and respond promptly to all incoming leads.
• Process rental applications, including screening, background checks, and approvals.
• Prepare lease documents and make sure they are complete and correctly signed.
• Learn the community and surrounding neighborhood well enough to sell both.
• Manage the community's social media and online reputation, including responding to reviews.
• Oversee distribution of the monthly resident newsletter.
• Monitor market conditions and competitor pricing.

Skills

Customer service

Resident focus

Attention to detail

Organization

Communication

Problem solving

Technology

Integrity

Education

High school diploma or equivalent

Associate's or bachelor's degree in business, real estate, or a related field

Tools

Microsoft Office

Google Workspace

Yardi

RealPage

Entrata

AppFolio

Job description

North Shore Gardens in Knoxville is seeking a Resident Services Manager to run day-to-day operations, report to the Property Manager, and step in when needed. The role balances resident service, rent collection, leasing support, and office administration to keep occupancy high and residents happy.

Work with the on-site team to create a welcoming community, manage move-ins/outs, renewals, events, and service requests, while upholding Fair Housing practices and strong resident communication.