Resident Services Manager

West Shore; Lebanon (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid holidays

Vacation time

Continued training

Advancement opportunities

Job summary

West Shore is seeking a full-time Resident Services Manager for our apartment community in Lebanon, TN. This role is vital in providing exceptional service to residents and fostering a vibrant community. The ideal candidate will have management experience, strong communication skills, and the ability to create a welcoming environment. The position offers competitive salary and benefits, with opportunities for training and advancement within the company.

Qualifications

• Experience in customer service and management.
• Ability to work evenings and weekends.
• Knowledge of resident community needs.

Responsibilities

• Provide excellent customer service to residents.
• Coordinate resident events and manage social media.
• Assist with lease violation resolutions.

Skills

Management experience

Strong interpersonal skills

Communication skills

Organization skills

Flexibility

Job description

We are presently accepting resumes for a full-time Resident Services Manager for one of our apartment communities in Lebanon, TN. This is an excellent opportunity to join a growing and dynamic company with a broad future and a promote‑from‑within company culture. We are seeking polished, engaging and energetic leaders with management experience and a commitment to apply their very best in a high‑energy, upscale environment that rewards your efforts. Through training, coaching and continued education we develop our community managers to become the best in the industry!

In addition to a competitive salary, we offer a generous commission structure, full medical and dental benefits, paid holidays, vacation time, continued training, advancement opportunities and much more!

The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Service team members are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.

ESSENTIAL JOB DUTIES

• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
• Acquire a broad knowledge of the community and the surrounding area.
• Prepare and maintain log of resident issues and services provided.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Prepare and deliver move‑in and renewal gifts.
• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
• Coordinate all resident events. Minimum of one event per month.
• Manage social media and promote reputation‑management engagement. Oversee monthly newsletter distribution.
• Manage Kingsley platform and address any resident concerns within 24 hours.
• Greet, tour and lease to prospects as well as respond to any leads that come in.

COMPETENCIES

• Understand the needs of the resident population and property in which they live.
• Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency.
• Flexibility and ability to manage a complex workload in varied work environments.
• Strong interpersonal, communication, organization, writing and computer skills.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.