Resident Experience & Leasing Leader

Cortland Partners; Nashville (TN); On-site; USD 52,000 - 70,000; Full time

Job summary

Cortland Partners in Nashville seeks a Community Relations Manager to blend resident engagement with operational excellence. You will lead onsite teams, guide leasing, and deliver concierge-level service that supports premium living and strong business performance.

You will manage CRM records, nurture relationships with residents and vendors, plan events, and use social media to attract and retain residents while ensuring compliance and brand standards.

Qualifications

• 2+ years of measurable sales success in high-velocity environments.
• Experience in multifamily, luxury retail, hospitality, or premium services is a plus.
• Strong pipeline management and disciplined follow-up.

Responsibilities

• Lead onsite team guidance and ensure compliant daily operations.
• Manage leasing pipeline, follow up with prospects, and close leases.
• Build relationships with residents and vendors to deliver premium service.
• Plan events, engage residents, and manage marketing programs.
• Maintain CRM records and report on lead activity and KPIs.

Skills

Sales experience

CRM proficiency

Communication skills

Organizational skills

Negotiation

Customer service

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Property management software

CRM systems

Microsoft Office

Job description

Cortland Partners in Nashville seeks a Community Relations Manager to blend resident engagement with operational excellence. You will lead onsite teams, guide leasing, and deliver concierge-level service that supports premium living and strong business performance.

You will manage CRM records, nurture relationships with residents and vendors, plan events, and use social media to attract and retain residents while ensuring compliance and brand standards.