Resident Experience & Leasing Assistant

Mission Rock Residential; Nashville (TN); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Bonus opportunity

Generous paid time off

Housing discount program

401(k) retirement plan

Medical, dental, and vision coverage

Disability coverage

Life insurance

Employee Assistance Program (EAP)

Job summary

Mission Rock Residential is seeking a Leasing Consultant to support property operations in Nashville. You will communicate with residents, explain leases, collect rent, and assist with move-ins and move-outs. The role requires strong customer service and knowledge of Fair Housing laws.

Join a team that values residents and supports growth, offering competitive compensation and comprehensive benefits. On-site role with opportunities for advancement in property management.

Qualifications

• Minimum 1–2 years onsite as a Leasing Consultant.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong knowledge of Fair Housing laws.

Responsibilities

• Maintain the highest level of customer service and online presence to obtain satisfactory scores on surveys/reviews from residents and prospects.
• Explain screening qualifications, application criteria, lease paperwork, rent collection, and move-in/move-out procedures to residents.
• Review resident files and accounting records to determine unpaid/late fees, communicate with residents, and enforce the lease.
• Tour community, amenities, vacancies, notices, and rental rates for prospects.

Skills

Customer service

Lease administration

Communication

Tools

Microsoft Word

Excel

Outlook

Job description

Mission Rock Residential is seeking a Leasing Consultant to support property operations in Nashville. You will communicate with residents, explain leases, collect rent, and assist with move-ins and move-outs. The role requires strong customer service and knowledge of Fair Housing laws.

Join a team that values residents and supports growth, offering competitive compensation and comprehensive benefits. On-site role with opportunities for advancement in property management.