Resident Experience & Leasing Concierge

Socal-Pacific-Management-2; Palm Springs (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

SoCal Pacific Management is seeking a Community Experience Specialist to blend sales, hospitality, and relationship management. You will own tours, applications, move-ins, renewals, and daily resident interactions, ensuring a personal, responsive experience.

You’ll drive occupancy, retention, and satisfaction through proactive outreach, coordination with maintenance, and timely problem solving, while supporting marketing and community initiatives.

Qualifications

• High school diploma or equivalent; college coursework in business, hospitality, or related field preferred.
• 1–2 years in leasing, customer service, hospitality, retail, or sales; multifamily leasing a plus.
• Knowledge of Fair Housing laws or ability to obtain certification upon hire.
• Proficiency with property management/CRM software (Yardi, RealPage, Knock) and MS Office.
• Excellent interpersonal, verbal, and written communication with a customer-first mindset.
• Strong organization to manage multiple priorities in a fast-paced environment.
• Willingness to work weekends and some evenings as required by office hours.
• CAPS/CALP/NALP or similar certification is a plus.

Responsibilities

• Greet and engage prospective residents with warmth; conduct personalized tours.
• Process rental applications, screenings, and lease paperwork compliant with policy.
• Follow up with prospects via phone, email, and text; maintain CRM records.
• Coordinate move-in logistics and welcome experience for new residents.
• Serve as a point of contact for residents to address questions and requests.
• Conduct renewal conversations and manage the lease renewal process.
• Coordinate with maintenance to resolve resident service requests and ensure satisfaction.
• Support marketing efforts and ensure model units and common areas reflect brand standards.

Skills

Leasing experience

Customer service

Communication skills

Organizational skills

Weekend/evening availability

Education

High school diploma

College coursework in business/hospitality

Tools

Yardi

RealPage

Knock

MS Office

Job description

SoCal Pacific Management is seeking a Community Experience Specialist to blend sales, hospitality, and relationship management. You will own tours, applications, move-ins, renewals, and daily resident interactions, ensuring a personal, responsive experience.

You’ll drive occupancy, retention, and satisfaction through proactive outreach, coordination with maintenance, and timely problem solving, while supporting marketing and community initiatives.