Resident Experience & Leasing Associate

McKinley Companies LLC; Taylor (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

McKinley is seeking a motivated and customer-focused Customer Care Associate to support the on‑site team in delivering a welcoming and positive experience for residents and prospective renters. This role is designed for individuals who enjoy working with people, learning new systems, and building foundational skills in leasing and community operations while upholding McKinley’s service standards.

Position: Resident Experience CoordinatorLocation: In-Person TaylorCompensation: $19 per hour Serve

Qualifications

• 1–3 years of customer service experience preferred, property management is a plus.
• Strong communication and interpersonal skills.
• Ability to follow written and verbal instructions and adapt to changing priorities.
• Basic math skills for rent calculations and percentages.
• Understanding of Fair Housing laws is a plus.
• Valid driver’s license for outreach between communities.

Responsibilities

• Serve as the first point of contact with residents and prospects.
• Assist with apartment tours and leasing activities.
• Explain community features, amenities, and McKinley brand standards.
• Maintain leasing paths and model apartment readiness.
• Respond to inquiries via phone, email, text, and in person.
• Document interactions in Yardi and required systems.
• Support marketing initiatives and resident communications.
• Participate in resident events and community engagement.
• Adhere to Fair Housing laws and company policies.
• Be flexible to work evenings and weekends as needed.

Skills

Customer service

Communication

Teamwork

Adaptability

Attention to detail

Basic math

Safety awareness

Job description

McKinley is seeking a motivated and customer-focused Customer Care Associate to support the on‑site team in delivering a welcoming and positive experience for residents and prospective renters. This role is designed for individuals who enjoy working with people, learning new systems, and building foundational skills in leasing and community operations while upholding McKinley’s service standards.

Position: Resident Experience CoordinatorLocation: In-Person TaylorCompensation: $19 per hour Serve