Bilingual Resident Experience Coordinator

McKinley Companies; Orlando (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

McKinley Companies in Orlando, FL is seeking a bilingual Resident Experience Coordinator to welcome residents and visitors, support tours, and uphold service standards.

This in-person role requires strong communication, flexibility to work evenings/weekends, and eagerness to learn Yardi and leasing processes. You will collaborate with the on-site team to deliver a positive resident experience while expanding foundational skills in property management.

Qualifications

• 1–3 years of customer service experience preferred, property management is a plus.
• Strong communication skills for residents and prospects.
• Ability to follow written and verbal instructions and adapt to priorities.
• Basic math skills and understanding of Fair Housing laws.

Responsibilities

• Greet residents and prospects with friendly, professional service.
• Assist with apartment tours and leasing activities.
• Explain community features and standards to prospects.
• Maintain leasing paths, amenities, and model apartment readiness.
• Document interactions and service requests in Yardi and other systems.
• Support marketing, promotions, and resident communications.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Team collaboration

Tools

Yardi

Job description

McKinley is seeking a motivated and customer-focused Bilingual Resident Experience Coordinator to support the on-site team in delivering a welcoming and positive experience for residents and prospective renters. This role is designed for individuals who enjoy working with people, learning new systems, and building foundational skills in leasing and community operations while upholding McKinley’s service standards.

Position: Resident Experience Coordinator

Location: In-Person Orlando, FL

Compensation: $19–$21 per hour

Key Responsibilities

• Serve as the first point of contact by providing friendly, professional service to residents and prospects
• Assist with apartment tours and leasing activities alongside the Resident Experience Associate and Community Manager
• Learn and communicate community features, amenities, and McKinley brand standards to prospects
• Support community presentation by maintaining leasing paths, amenities, and model apartment readiness
• Respond to resident and prospect inquiries via phone, email, text, and in person in a timely and professional manner
• Accurately document interactions, service requests, and activities in Yardi and other required systems
• Assist with marketing initiatives, promotions, and resident communications as directed
• Complete assigned daily and weekly operational workflows
• Participate in resident events and community engagement activities
• Demonstrate professionalism, integrity, and a willingness to learn in a fast-paced environment
• Adhere to Fair Housing laws, company policies, and compliance requirements
• Maintain flexibility to work evenings and weekends as needed

Qualifications

• 1–3 years of experience in a customer service role preferred (property management experience is a plus)
• Strong communication skills with the ability to respond effectively to resident and prospect inquiries
• Ability to follow written and verbal instructions and adapt to changing priorities
• Strong problem-solving skills and the ability to manage multiple tasks
• Basic math skills including addition, subtraction, percentages, ratios, and proportions
• Basic knowledge and understanding of Fair Housing and Equal Housing Opportunity laws
• Ability to understand and follow safety rules and procedures
• Valid driver’s license and reliable transportation required for outreach and travel between communities as needed

Working Conditions & Physical Requirements

• Physical, on-site attendance required for all scheduled shifts
• Work may involve outdoor conditions while touring the community and supporting leasing activities
• Moderate noise level in typical work environments
• Frequent standing, walking, stair climbing, and use of hands and arms
• Occasional lifting up to 25 pounds
• Vision abilities including close, distance, peripheral, and depth perception

Why This Role

• Build foundational experience in property management and leasing operations
• Develop strong customer service and resident engagement skills
• Gain hands-on exposure to community operations and marketing efforts
• Grow within a supportive team environment while learning McKinley’s systems and service standards

McKinley Companies, LLC is an Equal Opportunity Employer and maintains a smoke-free, safe, and drug-free workplace.