Resident Experience Coordinator

McKinley Companies LLC; Ypsilanti (MI); On-site; USD 26,000 - 29,000; Full time

Job summary

McKinley Companies LLC is seeking a Resident Experience Coordinator to join our on-site team in Ypsilanti, MI. You will greet residents and prospects, assist with tours, and help maintain a welcoming community environment while learning leasing and operations processes.

In this role you will document interactions in our systems, support marketing and resident communications, and collaborate with the Community Manager and Resident Experience Associate.

Qualifications

• 1–3 years in customer service; property management experience is a plus.
• Strong communication and problem‑solving skills.
• Ability to multitask and follow written/verbal instructions; basic math skills.

Responsibilities

• Serve as the first point of contact for residents and prospects with friendly, professional service.
• Assist with apartment tours and leasing activities alongside the team.
• Communicate community features and brand standards to prospects.
• Document interactions and service requests in Yardi and required systems.

Skills

Customer service

Communication

Problem-solving

Multitasking

Job description

Position:Resident Experience Coordinator

Location: Ypsilanti, MI

Job Id:2221221222

# of Openings:1

McKinley is seeking a motivated and customer-focused Resident Experience Coordinator to support the on-site team in delivering a welcoming and positive experience for residents and prospective renters. This role is designed for individuals who enjoy working with people, learning new systems, and building foundational skills in leasing and community operations while upholding McKinley’s service standards.

Position: Resident Experience Coordinator
Location: In-Person Ann Arbor/Ypsilanti
Compensation: $19–$21 per hour

Key Responsibilities

• Serve as the first point of contact by providing friendly, professional service to residents and prospects
• Assist with apartment tours and leasing activities alongside the Resident Experience Associate and Community Manager
• Learn and communicate community features, amenities, and McKinley brand standards to prospects
• Support community presentation by maintaining leasing paths, amenities, and model apartment readiness
• Respond to resident and prospect inquiries via phone, email, text, and in person in a timely and professional manner
• Accurately document interactions, service requests, and activities in Yardi and other required systems
• Assist with marketing initiatives, promotions, and resident communications as directed
• Complete assigned daily and weekly operational workflows
• Participate in resident events and community engagement activities
• Demonstrate professionalism, integrity, and a willingness to learn in a fast-paced environment
• Adhere to Fair Housing laws, company policies, and compliance requirements
• Maintain flexibility to work evenings and weekends as needed

Qualifications

• 1–3 years of experience in a customer service role preferred (property management experience is a plus)
• Strong communication skills with the ability to respond effectively to resident and prospect inquiries
• Ability to follow written and verbal instructions and adapt to changing priorities
• Strong problem-solving skills and the ability to manage multiple tasks
• Basic math skills including addition, subtraction, percentages, ratios, and proportions
• Basic knowledge and understanding of Fair Housing and Equal Housing Opportunity laws
• Ability to understand and follow safety rules and procedures
• Valid driver’s license and reliable transportation required for outreach and travel between communities as needed

Working Conditions & Physical Requirements

• Physical, on-site attendance required for all scheduled shifts
• Work may involve outdoor conditions while touring the community and supporting leasing activities
• Moderate noise level in typical work environments
• Frequent standing, walking, stair climbing, and use of hands and arms
• Occasional lifting up to 25 pounds
• Vision abilities including close, distance, peripheral, and depth perception

Why This Role

This position is ideal for candidates looking to:

• Build foundational experience in property management and leasing operations
• Develop strong customer service and resident engagement skills
• Gain hands‑on exposure to community operations and marketing efforts
• Grow within a supportive team environment while learning McKinley’s systems and service standards

McKinley Companies, LLC is an Equal Opportunity Employer and maintains a smoke‑free, safe, and drug‑free workplace.