Resident Experience Leader — Multifamily Sales & Community

Stoa Group; Florida; Hybride; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive Salaries + commissions

Retirement Plan with matching

Paid Time Off and paid holidays

100% Employer-paid Health Insurance

Employee Rental Discount

Professional Development and Growth

Résumé du poste

Stoa Group is seeking a full-time Resident Experience Manager for a location in the United States. The role focuses on sales leadership, customer service, and administration in a multifamily setting; you will support the Community Manager and supervise office and service teams while delivering exceptional resident experiences.

You will build market knowledge, engage prospective residents, manage leasing processes, and maintain accurate records.

Qualifications

• Prior sales experience in leasing or related fields.
• 1-2 years experience managing large multifamily real estate properties.
• Proficiency with computers: word processing, calendar management, software/databases, social media.
• Excellent communication, interpersonal, and organizational skills.
• High school diploma or equivalent.

Responsabilités

• Build community and industry knowledge by identifying market trends for occupancy needs.
• Connect with prospective residents via calls, appointments, and follow-ups; lead the team in sales and rapport-building.
• Guide new residents through the leasing process and verify applications; share results with applicants.
• Maintain curb appeal and in-depth knowledge of property and market.
• Keep records of prospective/current residents, rent and inventory.
• Handle transactions like rent deposits and move-in/out inspections.
• Train and collaborate with teammates to solve leasing issues.
• Collaborate with marketing on resident and leasing events.

Connaissances

Sales Leadership

Strong Communicator

Team Player

Organized & Accountable

Analytical

Creative

Flexible & Adaptable

Motivated

Solution-Oriented

Able and Willing

Formation

High school diploma or equivalent

College degree or coursework

Outils

Word processing

Calendar management

Software/Database

Social media

Description du poste

Stoa Group is seeking a full-time Resident Experience Manager for a location in the United States. The role focuses on sales leadership, customer service, and administration in a multifamily setting; you will support the Community Manager and supervise office and service teams while delivering exceptional resident experiences.

You will build market knowledge, engage prospective residents, manage leasing processes, and maintain accurate records.