Resident Experience Lead - Sales & Community Growth

Stoa Group; Freeport (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salaries + commissions

Retirement Plan with matching

Paid Time Off and paid holidays

100% Employer-paid Health Insurance

Dental & Vision Insurance

Employee Rental Discount

Professional Development and Growth

Job summary

Stoa Group seeks a full-time Resident Experience Manager in LOCATION. As a right-hand to the Community Manager, you will lead leasing consultants, deliver superior resident experiences, and coordinate sales and service initiatives across the office and on-site teams.

You will manage leasing activities, build community relations, and mentor staff while maintaining an organized and data-driven approach. The role emphasizes adaptability, integrity, and responsiveness in a dynamic multifamily

Qualifications

• High school diploma or equivalent required.
• 1–2 years experience managing large multifamily properties.
• Proficient with computers: word processing, calendars, software/databases, and social media.
• Excellent communication, interpersonal, and organizational skills.
• Available to work a flexible schedule, including weekends.

Responsibilities

• Build community knowledge by identifying market trends to anticipate occupancy needs.
• Connect with prospective residents via phone, appointments, and follow-up communications to showcase sales and rapport-building skills.
• Manage the leasing process, guiding applicants through each step and coordinating with the leasing team on sales strategies.
• Showcase the property by maintaining curb appeal and in-depth knowledge of the property and market.
• Keep accurate records of prospects, residents, rent, and inventory.
• Handle transactions such as rent deposits and move-in/move-out inspections.
• Train and collaborate with teammates to solve leasing issues.

Skills

Sales Leadership

Strong Communicator

Team Player

Organized

Analytical

Creative

Flexible

Motivated

Solution-Oriented

Punctuality

Education

High school diploma or equivalent

College degree preferred

Tools

Word processing

Calendar management

Software/databases

Social media

Job description

Stoa Group seeks a full-time Resident Experience Manager in LOCATION. As a right-hand to the Community Manager, you will lead leasing consultants, deliver superior resident experiences, and coordinate sales and service initiatives across the office and on-site teams.

You will manage leasing activities, build community relations, and mentor staff while maintaining an organized and data-driven approach. The role emphasizes adaptability, integrity, and responsiveness in a dynamic multifamily