Community Manager - Multifamily

Stoa Group; Birmingham (AL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

401(k) matching

PTO & holidays

Health insurance (100% employer-paid)

Rental discount

Professional development

Job summary

Stoa Group is seeking a full-time Community Manager to join The Heights at Inverness in Birmingham, AL. You will lead property operations, drive leasing success, and mentor a responsive team focused on resident satisfaction and retention.

As a top employer with a customer-service mindset, you’ll manage leasing, maintenance coordination, and financial performance while delivering Service, Lifestyle, Excellence to residents and staff alike.

Qualifications

• Minimum 4 years of residential property management experience.
• Knowledge of tenant and eviction laws, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and related laws.
• Experience leading a high-performing team.
• Familiarity with performance metrics and sales quotas.
• Proficient with computers; OneSite experience preferred.

Responsibilities

• Build community knowledge to prepare for occupancy needs and provide training.
• Direct leasing administration and train the team.
• Maintain curb appeal and deep knowledge of property and market.
• Guide sales strategies and ensure follow-through.
• Support maintenance operations with preventive maintenance and timely repairs.
• Orchestrate accounting functions: invoices, bills, collections, and resident accounts.
• Train teammates to identify and solve issues.
• Drive income through pricing and value-add enhancements.
• Monitor metrics from resident surveys to turnover and sales conversions.

Skills

Leadership

Communication

Team management

Customer service

Organizational skills

Sales/Leasing

Financial literacy

Problem solving

Education

High school diploma or equivalent

College degree in business/adm/hospitality/property mgmt

Tools

OneSite

Job description

Stoa Group is seeking a full-time Community Manager to join our team atThe Heights at Inverness! Stoa Group is recognized as National Apartment Association (NAA) Top Employers ; we pride ourselves on having a great company culture where we put our employees first. Our Community Managers are smart, savvy team leaders with a passion for customer service and strong business acumen. They are accountable for all aspects of their property's operations, including financial performance, resident satisfaction and retention, and developing an engaged and productive team. They monitor a wide array of performance metrics, implement strategies to meet operational and leasing goals, analyze and respond to changing market conditions, and identify areas for improvement. As a Community Manager, you will direct sales activities, leasing administration, and maintenance initiatives at your property, exemplifying Stoa's Residential's brand - Service, Lifestyle, Excellence - each and every day by thinking like an owner and ensuring that your team members have the resources they need to be successful.

WHO YOU ARE

• A Leader. You will provide leadership and mentoring to your team, promoting a positive work environment that encourages collaboration and teamwork.
• A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.
• A Team Player. You are united with teammates in delivering the best experience to current and prospective residents.
• Organized and Accountable. You have exceptional time management abilities and are able to juggle the needs of changing priorities in the community while accomplishing objectives through training and motivating a high-performing team.
• Creative. You are an idea person and like coming up with smart solutions to new challenges.
• Levelheaded. You keep your cool during stressful situations and quickly find solutions.
• Flexible and Adaptable. You understand that the world does not exist through black-and-white lenses and embrace the opportunity to live in the gray.
• Confident and Decisive. You take initiative, trust your gut, and are not afraid to make a decision or deliver a difficult message.
• Motivated. You invest extra energy to reach your goals and help your team reach theirs.
• Solution-Oriented. You follow through on commitments, letting residents know that they matter.

WHAT YOU'LL DO

• Build community and industry knowledge by identifying trends to prepare for future occupancy needs and offering recommendations and training.
• Connect people to the community through effective leasing administration and training of your team.
• Show off our community by prioritizing curb appeal and maintaining accurate and in-depth knowledge of all aspects of the property and market.
• Manage the leasing process by guiding the team through effective sales strategies and follow-through.
• Support maintenance operations by partnering with your Maintenance Supervisor to provide a sparkling product through preventive maintenance, timely and efficient repairs, and a highly organized make-ready process.
• Orchestrate all accounting functions associated with the property, including processing invoices, paying bills, assisting with collections evictions, and managing resident accounts and charges.
• Train and collaborate with talented teammates to identify and solve any issues that arise.
• Drive the community to continued operational success by proposing income-producing opportunities such as competitive pricing and value-add community enhancements.
• Focus on performance metrics ranging from your community's resident surveys to sales conversion rates to apartment turnover efficiency - and everything in between.

REQUIREMENTS

• Minimum 4 years of residential property management experience with working knowledge of tenant and eviction laws, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State, and Local laws pertaining to Multifamily Housing
• Experience leading a high-performing team
• Familiarity and comfort with performance metrics, sales quotas, and financial concepts
• Demonstrated proficiency in working with computers, including word processing, calendar management, software/database, OneSite experience is highly preferred.
• Excellent communication, interpersonal, and organizational skills
• High school diploma or equivalent

PREFERRED EXPERIENCE

• College degree or related coursework in business, accounting, hospitality, or property management
• Demonstrated ability to secure leases and exceed sales goals
• Bi-lingual abilities (written and verbal) may be required based on the specific needs of the property.

Why Join Stoa Group?

Stoa was established in 2017 to construct large-scale multifamily developments throughout the Gulf Coast. We are headquartered in Hammond, LA. Stoa Group develops meaningful relationships and extraordinary communities throughout Louisiana and beyond. We are a values-driven organization that views all employees as our greatest asset. At Stoa Group, we recognize the importance of investing in our employees and putting our people first. When we hire, we look for people who exemplify our core values and contribute positive energy to our culture. Stoa Group empowers our people through an employee-driven culture that delivers more than baseline benefits:

• Competitive Salaries + commissions
• Retirement Plan with matching
• Paid Time Off and paid holidays
• 100% Employer-paid Health Insurance for employees
• Employee Rental Discount
• Professional Development and Growth Opportunities

Stoa Group is an Equal Opportunity Employer M/F/Disability/Veterans. All applicants applying must be authorized to work in the United States.