Resident Experience Manager (Multifamily)

Stoa Group; Florida; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salaries + commissions

Retirement Plan with matching

Paid Time Off and paid holidays

100% Employer-paid Health Insurance

Employee Rental Discount

Professional Development and Growth

Job summary

Stoa Group is seeking a full-time Resident Experience Manager for a location in the United States. The role focuses on sales leadership, customer service, and administration in a multifamily setting; you will support the Community Manager and supervise office and service teams while delivering exceptional resident experiences.

You will build market knowledge, engage prospective residents, manage leasing processes, and maintain accurate records.

Qualifications

• Prior sales experience in leasing or related fields.
• 1-2 years experience managing large multifamily real estate properties.
• Proficiency with computers: word processing, calendar management, software/databases, social media.
• Excellent communication, interpersonal, and organizational skills.
• High school diploma or equivalent.

Responsibilities

• Build community and industry knowledge by identifying market trends for occupancy needs.
• Connect with prospective residents via calls, appointments, and follow-ups; lead the team in sales and rapport-building.
• Guide new residents through the leasing process and verify applications; share results with applicants.
• Maintain curb appeal and in-depth knowledge of property and market.
• Keep records of prospective/current residents, rent and inventory.
• Handle transactions like rent deposits and move-in/out inspections.
• Train and collaborate with teammates to solve leasing issues.
• Collaborate with marketing on resident and leasing events.

Skills

Sales Leadership

Strong Communicator

Team Player

Organized & Accountable

Analytical

Creative

Flexible & Adaptable

Motivated

Solution-Oriented

Able and Willing

Education

High school diploma or equivalent

College degree or coursework

Tools

Word processing

Calendar management

Software/Database

Social media

Job description

Stoa Group is seeking a full-time Resident Experience Manager to join our team in LOCATION. Stoa Group is nationally ranked #5 best places to work in multifamily and is recognized as National Apartment Association (NAA) Top Employers ; we pride ourselves on having a great company culture where we put our employees first . Our Assistant Community Managers are leaders in bringing people and apartment homes together. Resident Experience Managers are seasoned property management professionals with demonstrated success in providing sales, customer service, and administration leadership to the team. They are multitalented, personable individuals with sales expertise and a passion for building relationships. You will act as a right hand to your Community Manager, providing leadership, delegation, and supervision to the office and service teams and making important business decisions in their absence. Resident Experience Managers bring positive energy to each conversation, resolve apartment issues quickly and effectively, and make everyone feel welcome and appreciated.

WHO YOU ARE

• A Sales Leader. You will provide leadership and mentoring to Leasing Consultants and Customer Support Assistants, promoting a positive work environment that encourages collaboration and teamwork.
• A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.
• A Team Player. You are united with teammates in delivering the best experience to current and prospective residents.
• Organized and Accountable. You are flexible and can juggle the needs of changing priorities in the community.
• Analytical. You are comfortable working with numbers, interpreting financial statements, evaluating trends, and analyzing data.
• Creative. You are an idea person and like coming up with intelligent solutions to new challenges and planning community events.
• Flexible and Adaptable. You understand that solutions to resident issues and concerns may vary; this knowledge that the world does not exist through black-and-white lenses allows you to operate comfortably in the gray when needed.
• Motivated. You invest extra energy to reach your goals and create synergistic relationships with team members and residents.
• Solution-Oriented. You follow through on commitments, letting residents know that they matter.
• Able and Willing to maintain regular attendance and punctuality to ensure all essential responsibilities are fulfilled

WHAT YOU'LL DO

• Build community and industry knowledge by identifying market trends to prepare for future occupancy needs and offering recommendations to the Community Manager.
• Connect with prospective residents through phone calls, appointments, and follow-up communications, leading the rest of the team through demonstration of your excellent sales and rapport-building skills.
• Manage the leasing process by guiding new residents through each step, completing and verifying all lease applications, sharing results with applicants, and navigating the leasing team through effective sales strategies and follow-through.
• Show off our community by prioritizing curb appeal and maintaining accurate and in-depth knowledge of all aspects of the property and market.
• Keep accurate recordsof prospective and current residents and rent and inventory.
• Handle transactions like accepting rent and deposits and inspecting move-ins and move-outs.
• Train and collaborate with talented teammates to identify and solve leasing issues.
• Work as a team to collaborate with marketing on resident and leasing initiative events.

REQUIREMENTS

• Prior sales experience in leasing or other related fields
• 1-2 years experience managing large multifamily real estate properties
• Demonstrated proficiency in working with computers, including word processing, calendar management, software/database, and social media
• Excellent communication, interpersonal, and organizational skills
• High school diploma or equivalent

PREFERRED EXPERIENCE

• Demonstrated ability to secure leases and provide sales leadership and training
• College degree or coursework
• Onsite Knowledge

Why Join Stoa Group?

Stoa was established in 2017 to construct large-scale multifamily developments throughout the Gulf Coast. We are headquartered in Hammond, LA. Stoa Group develops meaningful relationships and extraordinary communities throughout Louisiana and beyond. We are a values-driven organization that views all employees as our greatest asset. At Stoa Group, we recognize the importance of investing in our employees and putting our people first. When we hire, we look for people who exemplify our core values and contribute positive energy to our culture. Stoa Group empowers our people through an employee-driven culture that delivers more than baseline benefits:

• Competitive Salaries + commissions
• Retirement Plan with matching
• Paid Time Off and paid holidays
• 100% Employer-paid Health Insurance for employees
• Employee Rental Discount
• Professional Development and Growth Opportunities

Stoa Group is an Equal Opportunity Employer M/F/Disability/Veterans. All applicants applying must be authorized to work in the United States.