Resident Experience Leader (Multifamily)

Stoa Group; Covington (LA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salaries + commissions

Retirement plan with matching

Paid time off and holidays

Employer-paid health insurance

Dental & Vision Insurance

Employee rental discount

Professional development and growth

Job summary

Stoa Group in Covington, LA, is seeking a full-time Resident Experience Manager to lead leasing teams and deliver outstanding resident experiences. You will mentor Leasing Consultants, drive sales, and collaborate with the Community Manager to meet occupancy goals.

The role emphasizes strong communication, organization, and adaptability, with a focus on building relationships and delivering results in a fast-paced multifamily environment.

Qualifications

• Prior sales experience in leasing or related fields.
• 1-2 years experience managing large multifamily real estate properties.
• Proficient with computers, including word processing, calendar management, software/database, and social media.
• Excellent communication, interpersonal, and organizational skills.
• High school diploma or equivalent.
• Available to work a flexible schedule, including weekends.

Responsibilities

• Build community and industry knowledge by identifying market trends to prepare for future occupancy needs and offering recommendations to the Community Manager.
• Connect with prospective residents through phone calls, appointments, and follow-up communications, leading the team through sales and rapport-building.
• Manage the leasing process by guiding new residents through each step, completing and verifying all lease applications, and sharing results with applicants.
• Showcase the community by prioritizing curb appeal and maintaining in-depth knowledge of the property and market.
• Keep accurate records of prospective and current residents, rent, and inventory.
• Handle transactions like accepting rent and deposits and inspecting move-ins and move-outs.
• Train and collaborate with teammates to identify and solve leasing issues.
• Work with marketing on resident and leasing initiative events.

Skills

Sales leadership

Communication

Team player

Organizational skills

Analytical

Flexibility

Education

High school diploma or equivalent

Tools

Office software

Job description

Stoa Group in Covington, LA, is seeking a full-time Resident Experience Manager to lead leasing teams and deliver outstanding resident experiences. You will mentor Leasing Consultants, drive sales, and collaborate with the Community Manager to meet occupancy goals.

The role emphasizes strong communication, organization, and adaptability, with a focus on building relationships and delivering results in a fast-paced multifamily environment.