Resident Experience Leader & Concierge

Bozzuto; Los Angeles (CA); On-site; USD 51,000 - 55,000; Full time

Job summary

Bozzuto is seeking an Executive Concierge to lead and elevate resident experiences in a fast-paced community environment. You will mentor the resident services team and ensure stellar first impressions for prospects and residents.

The role emphasizes personalized service, strong communication, and a proactive approach to events and community engagement. Schedule is Monday–Friday, 10:00 AM–7:00 PM, with opportunities for growth and a comprehensive benefits package.

Qualifications

• 2+ years experience in hospitality, retail, travel or hotel environment.
• Proficient using Facebook/Instagram and creating engaging content.
• Strong written and verbal communication skills.
• Professional appearance and customer-first mindset.

Responsibilities

• Lead by example and coach resident services team.
• Provide timely assistance to residents and prospects with care.
• Plan and execute events that foster community and engagement.
• Build brand loyalty and drive resident retention through positive experiences.
• Manage front desk operations, packages, club room reservations and logistics.
• Occasionally work weekends or evenings as shifts require.

Skills

Social media proficiency

Excellent communication

Professional appearance

Detail-oriented

Customer-focused

Lifts up to 25 pounds

Tools

Various software & apps

Job description

Bozzuto is seeking an Executive Concierge to lead and elevate resident experiences in a fast-paced community environment. You will mentor the resident services team and ensure stellar first impressions for prospects and residents.

The role emphasizes personalized service, strong communication, and a proactive approach to events and community engagement. Schedule is Monday–Friday, 10:00 AM–7:00 PM, with opportunities for growth and a comprehensive benefits package.