Executive Concierge & Community Experience Lead

Bozzuto; Charlotte (NC); In loco; USD 34.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Health & wellness benefits

Paid time off

401k with company match

Tuition reimbursement

A place you belong

Descrizione del lavoro

Bozzuto is seeking an Executive Concierge in Charlotte to lead resident services with warmth and a focus on delivering exceptional experiences. You will manage front-desk operations, engage residents, and model Bozzuto’s values every day.

You will coach team members, organize community events, and drive brand loyalty through thoughtful interactions, scheduling flexibility and proactive problem-solving.

Competenze

• 2+ years’ experience in a hospitality, retail, travel or hotel environment.
• Proficient in leveraging social media platforms such as Facebook and Instagram, and a passion to create and deliver engaging and distinctive content.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Mansioni

• Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto
• Coaching, mentoring and providing training to other members of the resident services team
• Solving problems and providing timely assistance to residents and prospects with care
• Planning and executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

Conoscenze

Hospitality experience

Social media proficiency

Communication skills

Professional appearance

Software proficiency

Attention to detail

Customer focus

Lifts up to 25 lbs

Descrizione del lavoro

Bozzuto is seeking an Executive Concierge in Charlotte to lead resident services with warmth and a focus on delivering exceptional experiences. You will manage front-desk operations, engage residents, and model Bozzuto’s values every day.

You will coach team members, organize community events, and drive brand loyalty through thoughtful interactions, scheduling flexibility and proactive problem-solving.