Resident Experience Lead, Property Management

Bozzuto; Tennessee; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off

401(k) with company match

Tuition reimbursement

Diversity & employee resource groups

Equal Opportunity Employer

Job summary

Bozzuto is seeking an Assistant General Manager to lead daily property operations, drive leasing, and manage resident relations. The role combines leadership with hands-on duties in a fast-paced environment, requiring a strong focus on attendance, budgeting, and team development.

You will oversee rent collection, tours to secure leases, and maintain a premium community appearance. The position includes competitive compensation and growth opportunities within a values-driven company.

Qualifications

• 4 year college degree or equivalent relevant experience.
• 2+ years of experience in the property management, hospitality or retail industries.
• Exposure to rent collection processes, budgets and account receivables.
• Proficient in leveraging social media platforms such as Facebook and Instagram and a passion to create and deliver engaging and distinctive content.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with industry software (YARDI preferred), apps and computer programs.

Responsibilities

• Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto.
• Contributing to the achievement of established financial objectives by collecting resident rent, posting rental receipts and managing delinquency.
• Achieving occupancy levels by conducting informative and personalized tours of the community which result in new leases.
• Building brand loyalty and reaching resident retention goals by striving to ensure every resident interaction is positive.
• Ensuring that the community’s interior and exterior are impeccable and the team appropriately represents the Bozzuto brand with a crisp, professional appearance.
• Respectfully coaching and mentoring team members when the PM/GM is not present.
• Working weekends when prospective residents are out looking for their new home, one to two weekends per month with two days off during the week.
• Building a motivating environment that encourages your team to give their very best.
• Stepping in and taking responsibility for leading when the GM is not present.
• Connecting with people by engaging in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home.
• Taking responsibility for solving customers issues with care and enthusiasm.
• Jumping in and covering for your team members when needed.
• Seeking out opportunities to get to know and understand your residents.

Skills

Sales aptitude

Communication skills

Professional appearance

Education

Bachelor's degree

Tools

YARDI

Job description

Bozzuto is seeking an Assistant General Manager to lead daily property operations, drive leasing, and manage resident relations. The role combines leadership with hands-on duties in a fast-paced environment, requiring a strong focus on attendance, budgeting, and team development.

You will oversee rent collection, tours to secure leases, and maintain a premium community appearance. The position includes competitive compensation and growth opportunities within a values-driven company.