Resident Experience Lead | Property Community Manager

Allied Residential, Inc.; Federal Way (WA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive wage

Paid Time Off

9 paid holidays

Health benefits

401(k) with company match

Professional development

Job summary

Allied Residential in Washington is seeking a Community Manager to oversee the overall management, operations, and success of an assigned community. This role focuses on maximizing occupancy and resident satisfaction while ensuring strong financial performance.

You will lead the on-site team, maintain compliance with company policies and applicable laws, and drive operational excellence across leasing, maintenance, and daily activities.

Qualifications

• Six months to one year of property management or related experience.
• Strong leadership and team management skills with the ability to inspire, mentor, and hold others accountable.
• Proficiency in Microsoft Office Suite (Office 365) and property management software (Yardi preferred).
• Excellent communication skills, both written and verbal, with the ability to handle complex or sensitive situations effectively.
• Strong problem-solving skills and sound judgment in decision-making.
• Knowledge of financial reports, budgeting, and property operations.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Customer service-oriented with a commitment to resident satisfaction.
• Must have Tax Credit experience.

Responsibilities

• Oversee daily community operations, ensuring a well-maintained, safe, and welcoming environment for residents and visitors.
• Show available apartments, explain lease terms, amenities, and community features, and process all required leasing documentation.
• Manage rent collections, deposits, and related accounting tasks in accordance with company policies.
• Address and resolve resident concerns promptly and professionally to ensure a high level of resident satisfaction.
• Conduct regular inspections of apartments, amenities, and common areas to ensure quality and identify needed maintenance or repairs.
• Lead, mentor, and develop the community team, ensuring alignment with company standards and performance goals.
• Review and analyze community financial and operational reports; implement strategies for cost control and revenue generation.
• Maintain awareness of local market conditions and competition; recommend strategic adjustments to enhance performance.
• Ensure compliance with safety, security, and company procedures.
• Participate in and lead regular team meetings and required training sessions.

Skills

Leadership

Communication

Problem-solving

Customer service

Budgeting

Adaptability

Tools

Office 365

Yardi

Job description

Allied Residential in Washington is seeking a Community Manager to oversee the overall management, operations, and success of an assigned community. This role focuses on maximizing occupancy and resident satisfaction while ensuring strong financial performance.

You will lead the on-site team, maintain compliance with company policies and applicable laws, and drive operational excellence across leasing, maintenance, and daily activities.