Resident Experience Lead — Front Desk

StoryPoint; Blaine (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

StoryPoint Blaine is seeking a Lead Receptionist to deliver friendly, efficient front-desk service to residents and guests. The receptionist will manage calls, coordinate with departments, and support leasing and staff operations in a fast-paced community environment.

This role requires a high school diploma or equivalent and strong Microsoft Office skills. Ideal candidates are reliable, professional, and able to handle multiple tasks with attention to detail while representing StoryPoint in a

Qualifications

• High School diploma or 1–3 years related experience and/or training; or equivalent combination of education and experience.
• Excellent Microsoft Office skills

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answer routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Provide a 1440 experience to our senior residents!
• Distribute applications to prospective employees.
• Assist in the hiring of new staff.
• Assist in scheduling and training employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages, and packages to residents and staff.
• Knowledge of resident apartments, in-house facilities, and local information.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedures (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedure.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
• Assist with accounting duties as assigned by Property Administrator.
• Dress in a professional manner and wear name tag.

Skills

Microsoft Office

Education

High School diploma

Job description

StoryPoint Blaine is seeking a Lead Receptionist to deliver friendly, efficient front-desk service to residents and guests. The receptionist will manage calls, coordinate with departments, and support leasing and staff operations in a fast-paced community environment.

This role requires a high school diploma or equivalent and strong Microsoft Office skills. Ideal candidates are reliable, professional, and able to handle multiple tasks with attention to detail while representing StoryPoint in a