Resident Experience Lead - Community & Operations

Essex Property Trust, Inc.; Redmond (WA); On-site; USD 83,000 - 117,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid parental leave

401k employer match

Excellence rewards

Wellness programs

Housing discount of 20%

12 paid holidays

15 PTO days

Job summary

Essex Property Trust, Inc. is seeking a Community Relations Manager in Redmond, Washington. The successful candidate will oversee resident communications and ensure an exceptional resident experience. Responsibilities include managing a team, supporting move-in and move-out processes, and promoting high standards of customer service.

The role requires strong organizational skills, supervisory experience, and proficiency in property management software. Essex offers competitive salaries and various benefits, including a housing discount.

Qualifications

• 2+ years of property management experience with 1-2+ years of supervisory experience.
• Ability to work independently and collaboratively.
• Proven ability to supervise staff of two or more associates.

Responsibilities

• Oversee and manage a team responsible for resident communications.
• Ensure seamless move-in and move-out experiences.
• Collaborate with the Community Management Team to enhance operations.

Skills

Customer service

Supervisory experience

Organizational skills

Communication

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Essex Property Trust, Inc. is seeking a Community Relations Manager in Redmond, Washington. The successful candidate will oversee resident communications and ensure an exceptional resident experience. Responsibilities include managing a team, supporting move-in and move-out processes, and promoting high standards of customer service.

The role requires strong organizational skills, supervisory experience, and proficiency in property management software. Essex offers competitive salaries and various benefits, including a housing discount.