Resident Experience & Operations Lead

Essex Property Trust, Inc.; Oakland, Northern (CA, KY); Hybrid; USD 91,000 - 109,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid parental leave

401k employer match

Excellence rewards

Wellness programs

Job summary

Essex Property Trust, Inc. seeks a facilities-focused community relations supervisor to lead a team handling resident communications via CRM, coordinating move-ins/outs and ensuring service quality. The role emphasizes coaching staff, budget awareness, and adherence to regulations in a on-site office.

Candidates should have 2+ years in property management with supervisory experience, strong customer service skills, and proficiency in Microsoft Office and CRM software.

Qualifications

• Must have high school diploma or equivalent; college degree preferred.
• 2+ years of property management experience with 1-2+ years supervisory experience.
• Commitment to exceptional customer service and helping people.
• Proven ability to supervise staff of two or more associates.
• Ability to work within budgeted guidelines.
• Strong English reading/writing skills and clear communication.
• Proficiency with Microsoft Office and property management/CRM software.

Responsibilities

• Oversee a team responsible for resident communications and inquiries through the CRM system.
• Ensure smooth move-in/move-out processes including paperwork and ident checks.
• Coach the team to address resident concerns promptly and professionally.
• Oversee portfolio tasks and calls through Funnel with compliance to standards.
• Maintain knowledge of community portfolio and guide team on property features.
• Collaborate with Community Management Team to improve operations and satisfaction.
• Ensure confidentiality of resident and property information.
• Oversee resident events coordination and notice postings.
• Delegate workload and manage special projects to support operations.
• Monitor office expenses within budget and pursue cost effectiveness.
• Manage personnel lifecycle including development, accountability and recognition.
• Ensure compliance with policies, Fair Housing, L-T, OSHA.

Skills

Customer service

Leadership

Organization

Communication

Team supervision

Problem solving

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

CRM software

Property management software

Job description

Essex Property Trust, Inc. seeks a facilities-focused community relations supervisor to lead a team handling resident communications via CRM, coordinating move-ins/outs and ensuring service quality. The role emphasizes coaching staff, budget awareness, and adherence to regulations in a on-site office.

Candidates should have 2+ years in property management with supervisory experience, strong customer service skills, and proficiency in Microsoft Office and CRM software.