Onsite Resident Experience Specialist

Essex Property Trust; Carlsbad (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid parental leave

401k employer match

Wellness programs

12 paid holidays

15 PTO days

Housing discount 20%

Job summary

Essex Property Trust in San Diego, CA is seeking a Community Relations Representative to be the primary in-person contact for residents and prospective residents. You will manage communications, coordinate move-ins/outs, and support community operations with a high level of customer service.

This on-site role requires strong organizational skills, a year of customer service experience, and proficiency with Microsoft Office and CRM systems.

Qualifications

• High school diploma or equivalent required. College degree preferred.
• One year of experience in a customer service environment preferred.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Ability to read, write, speak, and understand English.
• Must work on-site in the office five days per week.
• Travel required for occasional meetings, training, community visits.

Responsibilities

• Serve as the primary in person contact for residents.
• Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
• Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in.
• Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in.
• Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
• Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
• Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility.
• Assist in organizing and participating in occasional resident events across the property portfolio.
• Handle confidential resident and property information with discretion and professionalism.
• Occasional notice posting across the property portfolio.
• Perform other duties and special projects assigned to support community operations and resident satisfaction.
• Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.
• Other in person duties and special projects, as assigned.
• Regular, consistent and timely in person attendance.

Skills

Customer service

Microsoft Office

CRM software

English proficiency

On-site work

Organizational skills

Communication skills

Teamwork

Education

High school diploma

College degree preferred

Job description

Essex Property Trust in San Diego, CA is seeking a Community Relations Representative to be the primary in-person contact for residents and prospective residents. You will manage communications, coordinate move-ins/outs, and support community operations with a high level of customer service.

This on-site role requires strong organizational skills, a year of customer service experience, and proficiency with Microsoft Office and CRM systems.