Resident Experience Lead & Community Concierge

RPM Living; Washington (District of Columbia); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with company match

Paid time off

Job summary

RPM Living seeks a Concierge for our apartment community in the Washington, DC area to deliver outstanding resident services and create a welcoming environment. You will coordinate events, assist residents and vendors, and promote community engagement while maintaining inventories and ensuring smooth operations.

The role emphasizes customer service, strong communication, and teamwork; experience with Yardi and Microsoft Office is a plus.

Qualifications

• Ability to work a flexible schedule, including evenings and weekends.
• Excellent follow up skills via email and phone.
• Yardi experience a plus.
• Experience with Microsoft Office Suite including Word and Excel.

Responsibilities

• Welcoming residents, prospective residents, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings.
• Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors, and neighbors.
• Acquire a broad knowledge of the community and the surrounding area.
• Marketing the property.
• Maintain positive relationships with the residents to ensure that communication between residents and community representative is open and effective.
• Assist with resident events and initiatives.
• Social Media posting, Blogging, and Internet Presence.
• Work as part of the site team to ensure that each event is a sociable and pleasurable environment.
• Ensure that the Community Amenities area has proper inventory.
• Proactive communication with the Management for issues or concerns.
• Maintain work area to an appropriate level of presentation.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Yardi

Microsoft Office

Job description

RPM Living seeks a Concierge for our apartment community in the Washington, DC area to deliver outstanding resident services and create a welcoming environment. You will coordinate events, assist residents and vendors, and promote community engagement while maintaining inventories and ensuring smooth operations.

The role emphasizes customer service, strong communication, and teamwork; experience with Yardi and Microsoft Office is a plus.