Resident Experience Lead CNA Concierge

Highland Park Rehabilitation and Care Center; Aurora (CO); On-site; USD 37,000 - 54,000; Full time

Job summary

Highland Park Rehabilitation and Care Center is seeking a friendly, organized Lead CNA / Concierge to own the new resident experience from arrival through their first weeks in our facility.

You will greet residents and families, prepare rooms, take admission weights and vitals, complete paperwork, and help with tours and insurance questions while coordinating with other departments to ensure a smooth transition.

Qualifications

• Current CNA certification.
• Excellent customer service and communication skills.
• Organized, dependable, and comfortable working independently.
• Working knowledge of insurance related to skilled nursing stays, including Medicare/managed care and skilled coverage.
• Basic understanding of Long-Term Care Medicaid, eligibility/process, and the difference between skilled and long-term care coverage.

Responsibilities

• Monitor upcoming admissions and ensure rooms are ready before arrival.
• Greet new residents and families and help get them settled.
• Obtain admission weights and vital signs.
• Unpack/organize belongings and complete inventory sheets.
• Complete Admission Agreement Packets.
• Perform admission tuck-ins and ensure residents are comfortable.
• Complete resident check-ins at 24, 48 & 72 hours, then weekly.
• Identify concerns and communicate them quickly to the appropriate department.
• Provide facility tours to prospective residents and families.
• Assist Social Services with resident needs and miscellaneous tasks.

Skills

Customer service

Communication

Independent work

Organized

Insurance knowledge

Job description

Highland Park Rehabilitation and Care Center is seeking a friendly, organized Lead CNA / Concierge to own the new resident experience from arrival through their first weeks in our facility.

You will greet residents and families, prepare rooms, take admission weights and vitals, complete paperwork, and help with tours and insurance questions while coordinating with other departments to ensure a smooth transition.