Resident Experience Lead CNA

Highland Park Rehabilitation & Care; Aurora (CO); On-site; USD 45,000 - 62,000; Full time

Job summary

Highland Park Rehabilitation & Care is seeking a Lead CNA / Concierge to own the resident experience from arrival through the first weeks in our facility. You will prep rooms, greet residents and families, and manage admissions documentation to ensure a smooth transition.

Responsibilities include obtaining vitals, organizing belongings, guiding tours, and coordinating with Social Services. The role requires CNA certification and strong customer service and independence.

Qualifications

• CNA certification required.
• Strong customer service and communication skills.
• Ability to work independently and stay organized.
• Knowledge of insurance related to skilled nursing stays, Medicare/managed care.

Responsibilities

• Prepare rooms so they are ready before arrival.
• Greet residents and families and help them settle in.
• Obtain admission weights and vital signs.
• Unpack belongings and complete inventory sheets.
• Complete Admission Agreement Packets.
• Perform admission tuck-ins and ensure comfort.
• Conduct resident check-ins at 24, 48 & 72 hours, then weekly.
• Identify concerns and communicate with the appropriate department.
• Provide facility tours to residents and families.
• Assist Social Services with resident needs and tasks.

Skills

Customer service

Communication

Independent working

Organizational skills

Proactive attitude

Education

CNA certification

Job description

Highland Park Rehabilitation & Care is seeking a Lead CNA / Concierge to own the resident experience from arrival through the first weeks in our facility. You will prep rooms, greet residents and families, and manage admissions documentation to ensure a smooth transition.

Responsibilities include obtaining vitals, organizing belongings, guiding tours, and coordinating with Social Services. The role requires CNA certification and strong customer service and independence.