Lead CNA Concierge: Resident Welcome & Onboarding

Sweetwater Care; Aurora (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

Sweetwater Care is seeking a Lead CNA / Concierge to own the new resident experience from arrival through the first weeks. You will ensure rooms are ready, greet residents, take admission weights and vitals, and complete intake paperwork.

The role involves organizing belongings, conducting check-ins, and coordinating with departments to address concerns. You will help families navigate insurance topics, explain Medicare/Medicaid coverage, and provide tours while maintaining a warm, proactive

Qualifications

• Current CNA certification
• Excellent customer service and communication skills
• Organized, dependable, and comfortable working independently
• Working knowledge of insurance related to skilled nursing stays, including Medicare/managed care and skilled coverage
• Basic understanding of Long-Term Care Medicaid, eligibility/process, and the difference between skilled and long-term care coverage
• Comfortable communicating with residents and families about general insurance/admission questions and knowing when to elevate questions to Business Office or leadership
• Someone who is proactive, personable, and genuinely enjoys making residents feel welcome

Responsibilities

• Monitor upcoming admissions and ensure rooms are ready before arrival
• Greet new residents and families and help get them settled
• Obtain admission weights and vital signs
• Unpack/organize belongings and complete inventory sheets
• Complete Admission Agreement Packets
• Perform admission tuck-ins and ensure residents are comfortable
• Complete resident check-ins at 24, 48 & 72 hours, then weekly
• Identify concerns and communicate them quickly to the appropriate department
• Provide facility tours to prospective residents and families
• Assist Social Services with resident needs and miscellaneous tasks

Skills

CNA

Customer service

Communication

Organizational skills

Insurance knowledge

Independent work

Job description

Sweetwater Care is seeking a Lead CNA / Concierge to own the new resident experience from arrival through the first weeks. You will ensure rooms are ready, greet residents, take admission weights and vitals, and complete intake paperwork.

The role involves organizing belongings, conducting check-ins, and coordinating with departments to address concerns. You will help families navigate insurance topics, explain Medicare/Medicaid coverage, and provide tours while maintaining a warm, proactive