Lead CNA Concierge

Highland Park Rehabilitation & Care; Aurora (CO); On-site; USD 45,000 - 62,000; Full time

Job summary

Highland Park Rehabilitation & Care is seeking a Lead CNA / Concierge to own the resident experience from arrival through the first weeks in our facility. You will prep rooms, greet residents and families, and manage admissions documentation to ensure a smooth transition.

Responsibilities include obtaining vitals, organizing belongings, guiding tours, and coordinating with Social Services. The role requires CNA certification and strong customer service and independence.

Qualifications

• CNA certification required.
• Strong customer service and communication skills.
• Ability to work independently and stay organized.
• Knowledge of insurance related to skilled nursing stays, Medicare/managed care.

Responsibilities

• Prepare rooms so they are ready before arrival.
• Greet residents and families and help them settle in.
• Obtain admission weights and vital signs.
• Unpack belongings and complete inventory sheets.
• Complete Admission Agreement Packets.
• Perform admission tuck-ins and ensure comfort.
• Conduct resident check-ins at 24, 48 & 72 hours, then weekly.
• Identify concerns and communicate with the appropriate department.
• Provide facility tours to residents and families.
• Assist Social Services with resident needs and tasks.

Skills

Customer service

Communication

Independent working

Organizational skills

Proactive attitude

Education

CNA certification

Job description

Lead CNA / Concierge

We are looking for an outgoing, organized, and compassionate Lead CNA / Concierge to own the new resident experience from arrival through their first weeks in our facility.

What You'll Do

• Monitor upcoming admissions and ensure rooms are ready before arrival

• Greet new residents and families and help get them settled

• Obtain admission weights and vital signs

• Unpack/organize belongings and complete inventory sheets

• Complete Admission Agreement Packets

• Perform admission "tuck-ins" and ensure residents are comfortable

• Complete resident check-ins at 24, 48 & 72 hours, then weekly

• Identify concerns and communicate them quickly to the appropriate department

• Provide facility tours to prospective residents and families

• Assist Social Services with resident needs and miscellaneous tasks

What We're Looking For

• Current CNA certification

• Excellent customer service and communication skills

• Organized, dependable, and comfortable working independently

• Working knowledge of insurance related to skilled nursing stays, including Medicare/managed care and skilled coverage

• Basic understanding of Long-Term Care Medicaid, eligibility/process, and the difference between skilled and long-term care coverage

• Comfortable communicating with residents and families about general insurance/admission questions and knowing when to elevate questions to Business Office or leadership

• Someone who is proactive, personable, and genuinely enjoys making residents feel welcome

The goal is simple: Every new resident should feel like we were expecting them, their room was ready for them, and they have someone checking in to make sure their transition goes smoothly.