Care Transition Concierge - Admissions & Resident Experience

Citadel of Northbrook; Northbrook (IL); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

401(k) matching

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

EAP

Employee Discount

Job summary

The Citadel of Northbrook is seeking a Concierge to join their team. The Concierge will work closely with the Director of Admissions to support resident services, including bed management, compliance, and resident satisfaction.

You will greet new families and residents, coordinate admissions, and help ensure a smooth transition to their new environment. Proficiency with PointClickCare and RESIDE is preferred, along with strong English communication and computer skills.

Qualifications

• High School diploma or equivalent.
• CNA license preferred.
• At least one year experience in Long Term Care preferably in customer services.
• Strong English communication and computer skills.

Responsibilities

• Greet residents upon admission and coordinate with reception for after-hours admissions.
• Secure new customers through the facility tour process.
• Create resident medical records in PointClickCare.
• Oversee daily census activities and maintain the facility census and dashboards.
• Manage bed census and communicate room readiness and admission notifications to teams.
• Create name tags and welcome packets for resident rooms and deliver admission notifications to floor staff.
• Monitor family communications and escalate concerns in daily meetings to determine action.
• May conduct resident satisfaction surveys for different admission types.
• Manage all RESIDE lanes, reviewing demographic and payer information for accurate contracts.
• Process resident agreements via RESIDE within 72 hours of admission.

Skills

Care Transition

Communication Skills

Computer literacy

Education

High School Diploma or equivalent

CNA license preferred

Tools

PointClickCare

RESIDE software

Job description

The Citadel of Northbrook is seeking a Concierge to join their team. The Concierge will work closely with the Director of Admissions to support resident services, including bed management, compliance, and resident satisfaction.

You will greet new families and residents, coordinate admissions, and help ensure a smooth transition to their new environment. Proficiency with PointClickCare and RESIDE is preferred, along with strong English communication and computer skills.