Resident Experience & Hospitality Lead

Core Spaces, LLC; Madison (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Paid holidays

Parental leave after 90 days

Volunteer time off

Health plan options

Meditation app subscription

EAP

Job summary

Core Spaces, LLC is seeking a Resident Experience & Hospitality Manager to lead the community’s resident experience with a welcoming, personalized, and service-oriented approach. You will build relationships, anticipate resident needs, and provide concierge-style support to residents and guests.

In partnership with leadership, maintenance, and operations teams, you will drive resident satisfaction, retention, and reputation through proactive communication and elevated hospitality standards.

Qualifications

• Strong relationship-building and communication skills with residents and teammates.
• Hospitality-focused mindset with goal of personalized resident experiences.
• Ability to manage multiple priorities in a fast-paced, service-driven environment.

Responsibilities

• Serve as a visible, approachable point of contact for resident questions and service needs.
• Coordinate resident experiences, move-ins/outs, and engagement programs.
• Support leasing and marketing efforts with resident-facing initiatives.

Skills

Customer service

Hospitality

Relationship building

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management platforms

Job description

Core Spaces, LLC is seeking a Resident Experience & Hospitality Manager to lead the community’s resident experience with a welcoming, personalized, and service-oriented approach. You will build relationships, anticipate resident needs, and provide concierge-style support to residents and guests.

In partnership with leadership, maintenance, and operations teams, you will drive resident satisfaction, retention, and reputation through proactive communication and elevated hospitality standards.