Resident Experience & Hospitality Manager

Core Spaces, LLC; Madison (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Paid holidays

Parental leave after 90 days

Volunteer time off

Health plan options

Meditation app subscription

EAP

Job summary

Core Spaces, LLC is seeking a Resident Experience & Hospitality Manager to lead the community’s resident experience with a welcoming, personalized, and service-oriented approach. You will build relationships, anticipate resident needs, and provide concierge-style support to residents and guests.

In partnership with leadership, maintenance, and operations teams, you will drive resident satisfaction, retention, and reputation through proactive communication and elevated hospitality standards.

Qualifications

• Strong relationship-building and communication skills with residents and teammates.
• Hospitality-focused mindset with goal of personalized resident experiences.
• Ability to manage multiple priorities in a fast-paced, service-driven environment.

Responsibilities

• Serve as a visible, approachable point of contact for resident questions and service needs.
• Coordinate resident experiences, move-ins/outs, and engagement programs.
• Support leasing and marketing efforts with resident-facing initiatives.

Skills

Customer service

Hospitality

Relationship building

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management platforms

Job description

Who We Are

Core Spaces (Core) is more than a real estate company, it’s a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators, Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation, and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live.

What We Do

Founded in 2010, Core is a vertically integrated real estate investment manager focused on acquiring, developing and managing across the student housing and build-to-rent (“BTR”) sectors. Its residential communities feature world-class amenities, progressive design, and hospitality-driven service. Core’s student housing portfolio includes over 74,440 beds currently owned or managed, with a pipeline of over 53,860 beds in various stages of development. Core’s BTR division has over 3,000 homes under development, now leasing or in its pipeline in high-growth metros nationwide. For more information, visit www.corespaces.com.

Portfolio and pipeline numbers as of Q2 2026

Benefits That Matter

• A culture that provides you with a sense of belonging
• Competitive pay that values your contributions
• Generous PTO to disconnect or celebrate life milestones
• Paid 14+ holidays, including your birthday, to disconnect and celebrate
• Paid Parental Leave that begins after 90 days
• Paid volunteer time off to give back to your community
• Robust health plan options that begin within at least 30 days of your employment
• Yearly subscription to a meditation app for personal wellness
• An environment that provides you a voice to share your perspectives
• Employee Assistance Program (EAP) for access to confidential support services
• Company retirement options including 401(k) + matching & Roth account option

Position Overview

The Resident Experience & Hospitality Manager leads the community’s resident experience by creating a welcoming, personalized, and service-oriented environment throughout the resident journey. This role builds meaningful relationships, anticipates resident needs, provides concierge-style support, and creates thoughtful service moments that help residents and guests feel recognized, supported, and at home.

The position also serves as a key resource for resident concerns, roommate matters, service recovery, lease-related questions, and other resident transitions. In partnership with community leadership, maintenance, leasing, and operational teams, the Resident Experience & Hospitality Manager supports resident satisfaction, retention, reputation, and community loyalty through proactive communication, consistent follow-through, and elevated hospitality standards.

What You Will Do

Resident Relations & Service Recovery

• Serve as a visible, approachable point of contact for resident questions, concerns, and service needs throughout the resident lifecycle.
• Facilitate resolution of resident, roommate, and guarantor concerns with empathy, sound judgment, and a focus on rebuilding trust.
• Guide residents through replacements, relets, roommate matching, lease-related questions, and other resident transitions with clear communication and personalized support.
• Communicate proactively about maintenance projects, service interruptions, vendor activity, and other matters impacting residents.
• Proactively follow up after maintenance visits, service disruptions, resident concerns, or other significant interactions to ensure needs are fully addressed.
• Partner with Community and Maintenance leadership to identify recurring concerns and coordinate solutions.

Hospitality, Concierge & Personalized Experience

• Create a welcoming, hospitality-driven environment where residents and guests feel recognized, supported, and at home.
• Serve as a resident concierge by connecting residents with community amenities, neighborhood resources, transportation, dining, entertainment, local services, and other everyday needs.
• Maintain an inviting, organized, and hospitality-focused lobby, front desk, and resident arrival experience.
• Coordinate thoughtful welcome experiences, milestone recognition, resident appreciation efforts, and personalized outreach.
• Build meaningful relationships by learning resident preferences, anticipating needs, and creating personalized service moments that strengthen connection to the community.
• Maintain knowledge of campus resources, local events, and neighborhood offerings to provide informed recommendations.
• Help reinforce hospitality expectations across the community by coaching team members on service ownership, resident recognition, professional communication, and service recovery.

Resident Engagement, Retention & Reputation

• Strengthen retention and community loyalty through proactive outreach, engagement, and consistent follow-through.
• Plan and execute events, engagement programs, and initiatives that strengthen resident connection and experience.
• Develop and maintain quarterly Reputation Management Plans in partnership with community leadership.
• Lead surveys, focus groups, experience calls, and other feedback initiatives to understand needs and identify opportunities for improvement.
• Monitor feedback, satisfaction trends, survey results, and online reputation performance, sharing meaningful insights and recommendations with key stakeholders.
• Lead planning and execution for key lifecycle experiences, including move-in, renewals, events, move-out, and other major initiatives.

Leasing, Marketing & Community Support

• Partner across leasing, maintenance, and community teams to ensure seamless handoffs and a coordinated resident experience.
• Support leasing and marketing efforts as needed, including prospect tours, follow-up communication, community outreach, and resident-facing initiatives.
• Assist with social media, lifestyle marketing, content collection, special projects, and other community initiatives.

Community Standards & Compliance

• Maintain Core Spaces brand and presentation standards, including assigned opening and closing procedures.
• Prepare resident experience reports, survey summaries, feedback findings, and other required documentation.
• Follow all company policies, procedures, Fair Housing requirements, and applicable regulations, escalating resident, operational, or compliance concerns as appropriate.

Work Environment & Physical Requirements

• Ability to work the required on-site schedule at the property, including additional hours, evenings, weekends, and overtime when business needs require.
• Availability to support move-outs, turn, and move-ins that may extend beyond normal full-time hours.
• Must be able to lift and move objects weighing up to 50 pounds regularly, as required by the demands of the job. This may include bending, stooping, and lifting throughout the workday.
• Periodic travel may be required to support business initiatives, operational needs, training, meetings, property support, or other company projects.
• Perform all other duties and tasks as assigned by management.

Ideally, You'll Have

• High school diploma or equivalent.
• 1+ year of experience in property management, hospitality, customer service, resident services, or a similar service-focused environment.
• Strong relationship-building and communication skills with the ability to build trust, understand individual needs, and effectively engage residents, guarantors, prospects, team members, and leadership.
• Experience navigating resident or customer concerns, conflict, and service recovery with empathy, professionalism, sound judgment, and consistent follow-through.
• A proactive, hospitality-first approach with the ability to anticipate needs, deliver personalized service, and manage multiple priorities with attention to detail.
• Ability to collaborate across teams, interpret resident or customer feedback, and identify opportunities to improve the overall experience.
• Working knowledge of Microsoft Office, ability to learn relevant property management and resident experience platforms, and understanding of Fair Housing requirements.

You'll crush it if you have experience with

• Experience in hospitality, concierge services, luxury residential, hotels, luxury retail, or another high-touch service environment.
• Experience developing engagement programs, events, recognition efforts, or other loyalty-building initiatives.
• Demonstrated strength creating personalized, memorable service moments that elevate the resident or customer experience.
• Strong knowledge of the local community and enthusiasm for connecting residents with neighborhood resources, experiences, and services.

Organizational Structure

Reports to: Community Manager

Direct Reports: N/A

Disclaimer

Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the organization's evolving needs.

As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.